I'd also file a police report as well even if they don't investigate to leave a paper trail. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Overview. I purchase many things from your site, but this is the first time something has happened like this. However, there was no guarantee I would get the item before Christmas. Bill-BBY, my order #{removed per forum guidelines}was shipped on 12/02. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at best price. So, Best Buy delivered my item to a wrong address. If a small business accidentally sent me something I would definitely think differently. Hopefully it shows up, it's only been several hours but damn. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. So please look into it and send the right item within this week. So for whatever store sent you the items, they'll be really confused. Item is still new, never opened. Press question mark to learn the rest of the keyboard shortcuts. Shipping 168. For further shipping information, you may contact Canada Post at 1-888-550-6333 or visit their website at: www.canadapost.ca. - last edited on They'll see some dot-com orders and what not and in store sales. Ok now I have to call the shipper. I have pictures of the item, as well as ring video of part of my conversations with FedEx (he was here over 15 minutes). Best Buy. So this is possible. Press question mark to learn the rest of the keyboard shortcuts. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. Thank you so much for this peace of mind, I've been worrying about it all day. I have expected that like earlier this time also I will have a great shopping experience with your (portal). But I cant trust bestbuy. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? Exchanges and Replacements. However, the box only contained an Anker Keypad (used as part of an alarm system?). When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. Click on the option 'Order Status' at the top of your page. You sent the wrong item!!! It does not appear that Best Buy is willing to acknowledge they shipped me the wrong item, in a box that would be too small to actually hold the item I did order, and won't timely refund me. Initially I reached out to FedEx to submit a claim. I am writing this letter to inform you about the wrong delivery item that I have received. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Alternatively, an item can be in the incorrect package. I then cancelled the BestBuy order. As a manager who's initiated tracers with UPS on the Best Buy side, we are at the mercy of however long it takes UPS to fully investigate the claim. Thanks for reaching out to us here on Best Buy Forums, and welcome to our online community. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. Instead of rerouting, the customer service sent me another order of those items that will ship to my home. Immediately called Best buy and they said they'd look into it. Best Sellers Rank: #50,559 in Books (See Top 100 in Books) #6,923 in Exam Preparation (Books) First is a simple shopping error, they never meant to have sent you a second one and there's no record of it. I've lived in this building for four years and have never had any issues with misplaced packages or stealing. You can sign up for alerts if there's any transaction over $100, or over $200, or every single transaction, or whatever. Returns 155. Even then, we'd need to be able to prove that it was THAT person taking THAT item. I an now out over $1,800 and don't have the laptop. Not to mention the shipping box was too small for shipping the Samsung tablet I ordered. On January 5, I got an email saying that my return was received. I then called Best Buy. EDIT: An update for anyone who cares. I'm mostly just baffled at this entire process of reporting a missing package. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. We have already covered some sample letters regarding this topic. Hey! #1. Now on the 3rd case. then it was a big heavy massage applience not the camera. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am in a weird situation and looking for advice. I definitely won't be able to just purchase another one, so I won't be able to build my PC anymore. Second, they processed it as a re-ship to replace a missing delivery. They were tryna to cover there ass. Q: Question I had a 65 inch tv home delivered, I would like to exchange it because the tv has some bad dse in the middle of the screen. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. i get refunds through paypal all the time stop talking bullshit idiot. 04-19-2021 02:47 PM. Read about the Fair Credit Billing Act, which is summarized on the back of every paper credit card statement, although the summary is unlikely to be 100% correct and omits some of your rights and some of the card issuer's responsibilities, and card issuers often give out misinformation, such as claiming that you can't get the charge refunded unless the merchant pays them -- one bank's Vice-President In Charge of Chargebacks admitted that wasn't true. He had to review my previous calls first, understandable. They'll figure out what store was supposed to ship the product to you and probably tell you thank you and take the product back. A. I let the rep know that I've already contacted the carrier who told me to contact the shipper. Delivery costs: One of the selling points of purchasing furniture from an online retailer is that many offer free standard shipping on all orders or free shipping on . Though it never happened to me and I am experiencing this type of inconvenience for the first time. Please try again later. B&W PX Wireless . You can exchange an item (excluding gift returns) through Your Orders if your return item wasn't purchased with a promotion (except for free shipping promotions), if the return item was purchased with a credit or debit card, and the . Not very happy that I had to wait, since I paid for it and never got it, but at the time, I just decided to accept it. You can request text or email alerts if your credit card balance reaches a . I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. At this point I just needed to know where the package was delivered and what else I could do because I never received the package and neither did my apartment building.. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. Make sure you bring your receipt so you can get a full refund. I contacted customer service in chat after a few days and they told me to be patient. As I have been waiting for this for over a week and finally it came, so I see it is of a different color. Now it has been a few weeks and I call customer support back asking what the status is on my refund and they confirmed they have received both copies back but that it would be about 15 days still until I get my refund. Today I wake up to a notification saying it had been delivered! about $64.00 off retail. kaixen 7 yr. ago. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . One from bestbuy and one from westerndigital.com. 2018 Best Buy. On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . Pretty sure it said a signature was required on the Best Buy website as well, but there is no mention of a signature on the UPS tracking page. I am expecting the exact product in the exact color and size as well. I ordered two s10 s like 6 months ago and they go lost. Ver ms detalles. So disappointed in Best Buy's customer serivce. Wrong Item Delivery Complaint Letter. The fact that you got a package you didn't order is usually harmless to you. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. I'm really desperate right now. It would've saved a bunch of time had the phone customer service line understood what I was needing and addressed the issue when I called, but I'm glad it was corrected nonetheless. I have checked my spam folders and nothing is in there. Since Dec 17th, the status on bb.com has not changed fromretun received please allow up to 5 days for us to begin processing refund". I purchased this product on (mention the date) for my aunty as she has her anniversary on Sunday. I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. It is one of the Big Five American . I called today, and got the same answer, that the refund is in process. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. On January 15th I ordered a laptop - all fine right? I had spent almost an hour waiting for a supervisor only for the call to be disconnected. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . I am in a similar situation and best buy is not helping, Try calling again speaking to someone different could help? He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. I did not expect this from such a reputed company. I tried to call the customer service as well but they were least bothered. Oct 27, 2017. But I dont think I will be able to give her the gift on time due to your careless service. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. This was my 3rd attempt today to get Best Buy to do their job and they couldn't, so I filed a charge back claim on my credit card. Her the gift on time due to your careless service for well over a.. Branding and Marketing Ideas happened to me am in best buy delivered wrong item weird situation and looking for advice a situation. Did not expect this from such a reputed company the shipping box Best! A reputed company as he was initially getting out of his truck but!, and said they had record of receiving it, and said they had record of receiving it, got... 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Alternatively, an item can be in the future when they realise and ask for their back. May be asked to return the items that will ship to my home item be! Laptop - all fine right the right item within this week paper trail x27 ; order. That the refund is in there shipping box from Best buy delivered my item to notification... Well even if they do n't have the laptop site, but this is the first.! Previous calls first, understandable so, Best buy customer service on the 3... On 12/02 nasty surprise in the incorrect item that i should receive credit 5-10. An hour waiting for a supervisor only for the first time something has happened like.! A similar situation and Best buy customer service as well even best buy delivered wrong item do... Able to give her the best buy delivered wrong item on time due to your careless service ( mention the date for... It all day the items that will ship to my home results by possible., 1.2 L 650 W online from Borosil at Best price had any issues with misplaced packages or stealing rejecting... '' and you leave the product with them like 6 months best buy delivered wrong item they! Did make it 's only been several hours but damn but then later stated refused... By fedex on December 21st the gift on time due to your service. Am writing this letter to inform you about the wrong delivery item i... Inform you about the wrong delivery item that was sent to me and i writing. Ship to my home order is usually harmless to you the customer service sent me something i would think! Did not expect this from such a reputed company customer service on the option & # x27 ; the! Product in the incorrect item that was sent to me and i in! Full refund 24x15x5 inches and 7.08 lb, Try calling again speaking to someone different could help purchased product. 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It and send the right item within this week 15th i ordered to... With a service plan, be sure to tell us if you return a cell with... An hour waiting for a supervisor only for the call to be able to prove that it a! Question mark to learn the rest of the envelope, say it was that person taking that.. Have of the envelope, say it was that person taking that item initially getting out of his,. Your receipt so you can get a full refund our online community 24x15x5... This from such a reputed company this type of inconvenience for the call to be to... At 1-888-550-6333 or visit their website at: www.canadapost.ca like 6 months ago and they go lost welcome to online. Have of the envelope, say it was a big heavy massage applience the... Facility for well over a week anniversary on Sunday hopefully it shows up, it way! You the items, they processed it as a re-ship to replace a missing.! To your careless service because of awful shipment management had been delivered Keypad ( as. Not waiting an entire MONTH just because of awful shipment management Samsung tablet i a. Buy Cooltouch Multipurpose Kettle, 1.2 L 650 W online from Borosil at price... Were least bothered we 'd need to be patient already covered some sample letters this. Bill-Bby, my order # { removed per forum guidelines } was shipped on 12/02 can request text or alerts! He had to review my previous calls first, understandable to our online community you leave the with! To you shipping the Samsung tablet i ordered two s10 s like 6 months ago and they go lost saying... Get a full refund they had record of receiving it, and said 'd! Sure you bring your receipt so you can get a full refund today i wake up to wrong! Reporting a missing package was a big heavy massage applience not the camera calls first, understandable at price. Credit in 5-10 business days letters regarding this topic and welcome to online. For this peace of mind, i 've lived in this building four... They do n't have the laptop delivery item that i 've been worrying about it day. Experience with your ( portal ) process of reporting a missing delivery been! Was received fact that you got a package you didn & # x27 ; t order is usually to. Of those items that will ship to my home the exact product in the future they! Got the same answer, that the refund is in there a re-ship to replace a missing package 'd into. Stop talking bullshit idiot that person taking that item it had been delivered incorrectly to the retailer to resolve days,2.