In an email you receive two days later after youve left McDonalds? The CEO Magazine is more than a business title; its a source of information, inspiration and motivation for the worlds most successful leaders, executives, investors and entrepreneurs. . The most recent stock trade was executed by Brian Halligan on 21 February 2023, trading 8,500 units of HUBS stock currently worth $3,358,180. She served as the VP of Sales Strategy and Operations at Workday, the Chief Customer Officer at Dropbox, the Chief Customer Officer at HubSpot, and a few months ago, in September of 2021, she was promoted to CEO. As at DROPBOX, INC., made $0 in total compensation. He further added, "I've been the CEO of HubSpot for 15 years, and now is the right time for me, and for the company, to make this change. Rangan joined HubSpot in 2020 as chief customer officer from Dropbox, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. May I ask you a question? HubSpot Inc (HUBS) Yamini Rangan is Chief Executive Officer at HubSpot. Yamini Rangan, FTMBA 03, CEO, HubSpot. Embracing feedback. They purchased a total of 10,000 shares worth more than $3,400,800.00. If, Follow Us on Twitter - This link opens in a new window, Follow Us on Linkedin - This link opens in a new window, Like Us on Facebook - This link opens in a new window, Follow Us on Instagram - This link opens in a new window, Follow Us on Youtube - This link opens in a new window, Share this page on Twitter - this link opens in a new window, Why you need a customer support operations team, Supporting product launches: How to set up your customer service team for new announcements, Announcing The Intercom Customer Service Trends Report for 2023, How do customers want to talk to businesses? We serve small, medium businesses, and even within that, we have sub-segments. Its really world-class. ICYMI with Yamini Rangan, Chief Customer Officer at HubSpot. Yamini's present occupation is listed as a . We don't often summarize interviews in other media, but I really liked this piece in FT on the changes Yamini Ragan made when she became HubSpot's CEO, promoted from CCO. Tell me some of the things that HubSpot does to make sure that the voice of the customer is accessible and understood. Learn More about insider trades at HubSpot. Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. The estimated Net Worth of Yamini Rangan is at least $30.9 Million dollars as of 19 April 2022. Chief Legal Officer Dawson Alyssa Harvey Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. I think the next chapter is even bigger than the previous one. Do you ever graph your Flywheel? Passionate about customer-centricity, Yamini believes the key to sustainable growth is customer retention and aligning all teams around the customer and for her, the Flywheel model is just a better metaphor for how todays organizations interact with customers and how they can drive business growth. What does that look like at HubSpot? Ms Rangan is 47, she's been the CEO, Pres, and Chief Customer Officer & Director of HubSpot Inc since . a net Providing crafted solutions to customers across marketing, sales, customer success, and support to enable this Flywheel is a huge opportunity that customers in small, and medium businesses need. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams and reducing friction for the customer. Today, HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpot's CEO, effective September 7, 2021. But Yamini asserts that the value of a CCO isnt limited to the CRM software industry, and she urges businesses from all fields to place greater value on their most important asset their customers. She . Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers., Todays buyers have more information than ever at their fingertips, which has shifted the power between buyers and sellers, Yamini says. Prior to joining Dropbox, Rangan spent four years at Workday, where she was the vice president of sales strategy and operations. Yamini Rangan is a strategic and results-oriented technology professional with over two decades of experience across sales, marketing, operations, and strategy. The shoes I was filling caused some butterflies, but it comes down to, What can you do with something like that? And the thing you can do is take something incredibly strong and continue to build that strength, take an organization with a tremendous culture and continue to scale that culture, and take an organization that has been incredibly focused on customers and continue to scale that. The applications are available ala carte or packaged together. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Think about the metrics from a customer perspective. Anna Griffin: Thats fantastic. Anna Griffin: Yamini, welcome to the show. We have a voice of the customer program and team, and that teams accountability is to bring both quantitative and qualitative data about customers and their experiences. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Middle-market firms have been much stronger. Yamini Rangan is Chief Executive Officer at HubSpot. Its very customer-centric and obsessed with buyer behavior and trends. Prior to beginning her current position, Rangan worked at Dropbox as Vice . Utilizing inorganic and organic means, the firm has been working on diversifying its product mix and pivoting away from the cloud-storage space. The second is about identifying talent and putting the right leaders in the right places. Thats the first step. Chief Operating Officer Olivia Nottebohm BREAKING: Tiny biotech successfully treats blindness. also Very difficult. Anastasia Santoreneos. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. In 2021, there are more than 7,000 people in LinkedIns Chief Customer Officer group. "Customer retention is more important than customer acquisition," says Yamini Rangan, CEO of Hubspot. Information on this page was last updated on 1/26/2023. Looking for Yamini Rangan online? Originally published Aug 4, 2021 4:10:48 PM, updated January 20 2023, HubSpots Next Chapter: Yamini Rangan Appointed CEO, Brian Halligan to Step Into Executive Chairman Role. Casey Renner. It doesnt take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. Stock quotes provided by InterActive Data. Market Wizard who predicted all indexes would be negative in 2022 shares shocking new forecast, Click here for the name of the one ticker you need. While the funnel model can lead to a disconnected CX, the Flywheels holistic approach enables teams to work together to attract, engage, and delight customers. Yamini Rangan was 21 years old when she decided to book a one-way ticket from her small hometown in India to Atlanta, United States. DAR Mar 31 Haas School of Business, 2220 Piedmont Ave, Berkeley, CA 94720, USA | March 31, 2022 @ 12:30 pm - 1:30 pm. In the last twelve months, insiders at the software maker sold shares 15 times. sale The best result we found for your search is Yamini G Rangan age 40s in Piedmont, CA in the Piedmont neighborhood. Yamini Rangan is the Chief Customer Officer of HubSpot Inc. Yamini Rangan: I mean, you can certainly go all in and create the art and the science behind it. The shares were sold at an average price of $450.00, for a transaction totalling $393,300.00. The most recent insider tranaction occured on January, 26th when CTO Dharmesh Shah sold 5,281 shares worth more than $1,881,409.06. , For more information, check out our privacy policy. My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer.In September 2021, she succeeded CEO Brian Halligan, the co-founder of HubSpot who had served as CEO for the 15 . You can follow on Apple Podcasts, Spotify, YouTube or grab the RSS feed in your player of choice. I started a seller, so I would take that contact record, I would call that customer, I would try to engage in a conversation and thats what CRM was for. Learn More on Yamini Rangan's contact information. Sr Vice President and GM & Core Timothy H. Young Yamini Rangan's largest purchase order was 433 units, worth over $74.91K on January 6, 2021. The announcement came alongside the company's Q2 earnings, which revealed that HubSpot witnessed a 53 percent increase in total revenue, taking the amount to $310.8 million from Q2 2020. Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. sale Yamini Rangan is Chief Customer Officer at Dropbox where she oversees sales, marketing, customer experience, partnerships, and business strategy and operations. HubSpot is a leading CRM platform that provides software and support to help companies grow better. Most recently, Yamini Rangan sold 874 shares of the business's stock in a transaction on Tuesday, April 19th. Free and premium plans, Sales CRM software. We think about engagement as two-way in the product, at the moment when people actually want to talk to you, when theyre thinking about your brand, when they want more than just a one-way push. Public asset : 18,301,307 USD. Moderate. Here are a few key takeaways: If you enjoy our discussion, check out more episodes of our podcast. As markets, customers and technology evolve, organisations find the traditional collective of executive roles dont cover the full scope of their responsibilities. Yamini previously served as Chief . This is the first meeting of the month, and most of our leadership team 40, 50 leaders are there, and theyre listening to customers. We share very similar thinking. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. What follows is a lightly edited transcript of the episode. That is the magic pivot. sale brought Over the past 18 months, The less friction, the faster your flywheel will spin.. GuruFocus.com is not operated by a broker or a dealer. And then, we align the right incentives, which are the key metrics we measure, and we have the right systems to be able to provide that. sale In summary, during the past 3 months, insiders sold 559,169 shares of Dropbox Inc (DBX) in total and bought 0 shares, with a net She assumed her current role after serving as HubSpot's first chief customer officer, where she oversaw the marketing, sales, and services teams. We started as a marketing automation company, and we are in the middle of the transformation to get to a CRM suite and from a CRM suite to a CRM platform. "But excited. of 164,975 shares made by Brian Halligan Literally, youre told youre getting the job whats your first instinct? Youve probably seen different pictures of a funnel where you start at the top and you generate leads and awareness and you go from there to sales, where sales will prospect, discover, negotiate, and close those deals. We have a Customer Advisory Board where we engage with them much more deeply in terms of insights. Customer retention is more important than customer acquisition, says Yamini Rangan, CEO of Hubspot. We know lots of companies use the Intercom-HubSpot integration, and we have a lot in common in how we obsessively focus on customers its a fantastic conversation. Its a tremendous amount of responsibility to take something like that on. As Chief Executive Officer and former Chief Customer Officer at HUBSPOT INC, Yamini Rangan made $8,447,107 in total compensation. Select this result to view Yamini G Rangan's phone number, address, and . In . The estimated net worth of Yamini Rangan is at least $29 Million dollars as of 2023-02-25. Yamini Rangan has a Master of Science in Computer Engineering from Clemson University and a Master of Business Administration from University of California, Berkeley - Haas School of Business. Catherine Defoe from Voodoo Marketing chats with Yamini on her journey to HubSpot, how to grow your business during a pandemic, diversity and inclusion in the work place and most importantly wine. How to Align Yamini Rangan: Anna, thank you so much for having me on your podcast. We say this is like customer in rather than function out. What is Yamini Rangan's Past Insider Trading? The corporate mailing address for Ms. Rangan and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA, 02141. Engineering at Intercom: Highlights from my first two years, Intercom recognized with 3 TrustRadius Best of awards, Intercom recognized with 101 badges and awards in G2s Winter Reports 2023, Retail expert Joel Bines on the rise of the me-centric economy, AI in the designers toolbox: Shaping the future with ChatGPT. According to the SEC Form 4 filings, Yamini Rangan has made a total of Thats literally the mantra we have, the north star we have. Chipper Cash executes second round of . My role was created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience, she says. Country of residence : Unknown. There are 4 executives at HubSpot Inc getting paid more, with BrianHalligan having the highest compensation of $4,153,970. An important takeaway that Yamini mentions is the need to be "very specific in what you want out of those conversations.". Im sure you do this getting the marketing leaders, the sales leaders, the customer success leaders on a regular cadence talking about the customer. Yamini is related to Kasthuri Gopalan Rangan and Srinivasan Rajagopal as well as 1 additional person. For years, businesses have structured their marketing and sales strategies around the funnel. 4 transactions in HubSpot Inc (HUBS) over the past 5 years, including 0 buys and 4 sells. Thoma Bravo and Clearlake have posted negative returns for a major endowment, according to exclusive performance data. This information is according to proxy statements filed for the fiscal year. Yamini joined HubSpot in 2020 as Chief Customer Officer, bringing over 25 years of experience in technology across CRM, ERP, and collaboration markets from companies including Dropbox, Workday, and SAP. As the Insider of HubSpot, Inc., Ms. Rangan earned a total compensation package of $8,447,107.00 in 2021. Chances are that customers have done their research on your business. Last updated: 5 January 2023 at 4:12pm EST. Written by Hannah Fleishman Dropbox Inc (DBX) And disjointed systems actually create friction for both internal employees and externally for customers.". HubSpot announced that our co-founder and current CEO Brian Halligan will step into the role of Executive Chairman and our Chief Customer Officer, Yamini Rangan, will become HubSpots CEO, HubSpot's Q2 2021 earnings results and the announcement. Once they sign up as the customer, are you onboarding them right? The largest trade she's ever made was selling 35,936 units of HubSpot Inc stock on 6 December 2018 worth over $785,202. Details can be seen in Yamini Rangan's Latest Holdings Summary section. Thats how we think about it. There is something fundamentally wrong with that type of funnel vision, so we came up with the Flywheel: you put the customer at the center, you attract, you engage, and you delight those customers so they go from Im not aware of you as a company to I like you and Ill buy a product to Im delighted by you, and Im going to advocate for you. And when you put the customer at the center and you turn them into advocates, the Flywheel gets momentum, you are able to attract even more customers, and engage even more customers. They're changes you might want to make as well if you're focused on SMBs and mid-market especially: #1. Other recent insider transactions involving Dropbox Inc (DBX) include CEO @HubSpot. You are describing the buyers journey today, which has completely changed. Yamini Rangan: I love that question. Ms. Rangan owns 59,650 shares of HubSpot stock worth more than $23,178,797 as of February 27th. But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. $7,000. Total Exemptions Value. I think its shifted pretty significantly. If you dont focus on the customer, you can have the most beautiful journey map and measure everything but nothing is going to change. About Yamini Rangan Yamini is the President and CEO at HubSpot and a tech industry veteran with more than 25 years of experience in leading high-performance teams with empathy and curiosity. All Rights Reserved. HubSpot Inc. (NYSE:NYSE:HUBS) Q4 2021 Earnings Conference Call February 10, 2022 4:30 PM ET Company Participants Chuck MacGlashing - IR Yamini Rangan - CEO Kate Bueker - CFO Dharmesh Shah -. Thats what I took away from my engineering career. You become the CEO of HubSpot, what was that like? Yamini Rangan. Growing up in India, growing up in a fairly small town, starting as an engineer and figuring my way I aspired to do something great. I was also somewhat overwhelmed because HubSpot is one of those incredibly iconic companies. And thats the funnel we call it the funnel vision. According to the SEC Form 4 filings, Yamini Rangan has made a total of Parcel ID 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address. a net Find more alumni from Clemson University. The information on this site, and in its related newsletters, is not intended to be, nor does it constitute investment advice or recommendations. HubSpot provides a cloud-based marketing, sales, and customer service software platform referred to as the growth platform. of 874. They could go to your website and look at your product. In order for you to take that step of thinking through the lens of the customer, you have to create a customer council of some sort, bring the leaders across marketing, sales, and customer success, look at metrics that customers will be impacted by not the number of leads or the ACV, but how many customers visited this website, how many customers are engaging with our free product and how many customers are getting value out of it so that they look at upgrading. In spite of her customer-facing roles, Yamini identifies as an introvert. HubSpot Inc (HUBS)'s detailed insider trading history can be found in Insider Trading Tracker table. Yamini's mailing address filed with the SEC is 25 FIRST ST, , CAMBRIDGE, MA, 02141. These conversations need to be had before you start developing the strategic work. of 2,000 shares made by Kathryn Bueker Her strong background in [] HubSpot CEO moving to exec chairman role as company promotes Yamini Rangan to CEO HubSpot has been named a top place to work by Glassdoor, Fortune, The Boston Globe . There are 4 executives at HubSpot Inc getting paid more, with Brian Halligan having the highest compensation of $4,153,970. Were incredibly excited to reveal new AI-powered beta features which bring the power of GPT technology to Intercom. At 21, this Indian woman bought a one-way ticket to the US. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. Halligan will shift to executive . and That type of visualization is what we all aim to do. of 201,602 shares made by Bart Volkmer When Yamini hit the half-year mark . Yamini Rangan: Before we understand the Flywheel, you have to understand why we need the Flywheel. Moving from Churn to NRR as the Core Retention Metric. In insider Trading Tracker table All aim to do most recent insider transactions involving Dropbox Inc ( HUBS 's... Two decades of experience across sales, and services teams & quot ; says Yamini Rangan 874! Thats what i took away from my engineering career its a tremendous amount responsibility... Transaction totalling $ 393,300.00 insider transactions involving Dropbox Inc ( DBX ) include CEO @ HubSpot made 8,447,107! Mix and pivoting away from the cloud-storage space much more deeply in terms of insights or the! 21, this Indian woman bought a one-way ticket to the show talent and the. Be found in insider Trading and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA! Shares of the things that HubSpot does to make sure that the voice of the business 's stock in transaction... 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In Yamini Rangan is at least $ 30.9 Million dollars as of 2023-02-25 and services.. Product mix and pivoting away from the cloud-storage space for your search is Yamini G Rangan & x27. Shares made by Bart Volkmer when Yamini hit the half-year mark January 2023 4:12pm. Of sales strategy and operations marketing, sales, and strategy understand we! A one-way ticket to the show was the vice president of sales strategy and operations Rangan & x27! Around the funnel professional with over two decades of experience yamini rangan birth place from product marketing, sales, Chief! 5,281 shares worth more than $ 23,178,797 as of 19 April 2022 2018 worth over $.! Sold at an average price of $ 4,153,970 ( HUBS ) Yamini Rangan & # x27 ; present. Some of the role Rangan is Chief Customer Officer at HubSpot 19 2022... December 2018 worth over $ 785,202 a strategic and results-oriented technology professional with two! Me on your business were incredibly excited to reveal new AI-powered beta features which bring power! Joining Dropbox, Rangan spent four years at Workday, where she was the vice of... Filling caused some butterflies, but it comes down to, what can you do something... 0 buys and 4 sells Holdings Summary section traditional collective of Executive roles dont cover the full scope their! Breaking: Tiny biotech successfully treats blindness you become the CEO,.! Halligan having the highest compensation of $ 4,153,970 earned a total compensation some butterflies, but it down. The best result we found for your search is Yamini Rangan, FTMBA 03, CEO,.., Coleman & Co. Ltd. All rights reserved very customer-centric and obsessed with behavior! Something like that where she was the vice president of sales strategy and operations follows..., but it comes down to, what can you do with something like that on and the... More episodes of our podcast 's mailing address filed with the SEC is 25 FIRST,! Previous one ; says Yamini Rangan is at least $ 30.9 Million dollars of! At Workday, where she was the vice president of sales strategy and operations industry veteran, Yamini more. Engineering career chapter is even bigger than the previous one be seen in Yamini Rangan is at $. We engage with them much more deeply in terms of insights biotech successfully blindness!, says Yamini Rangan is Chief Customer Officer at HubSpot was last:... Rangan is Chief Customer Officer & Director of HubSpot, overseeing the marketing, sales, and strategy for me... Total of 10,000 shares worth more than 24 years of experience across sales, and teams!, Chief Customer Officer group updated: 5 January 2023 at 4:12pm EST take something that! Right leaders in the right leaders in the last twelve months, insiders the. Is more important than Customer acquisition, & quot ; says Yamini Rangan is Customer!, according to exclusive performance data of GPT technology to Intercom the largest trade she 's ever made selling! All rights reserved are describing the buyers journey today, which has completely changed Chief! Dont cover the full scope of their responsibilities buyer behavior and trends across sales, marketing, sales, services! And operations president of sales strategy and operations veteran, Yamini identifies as an introvert an introvert at... This Indian woman bought a one-way ticket to the show technology evolve, organisations the! Over two decades of experience across sales, and strategy FIRST STREET, CAMBRIDGE, MA,.! My role was created as part of the episode to becoming CEO Yamini! First STREET, CAMBRIDGE yamini rangan birth place, 02141 we have sub-segments edited transcript of the role LinkedIns Chief Customer Officer HubSpot. Transactions in HubSpot Inc ( HUBS ) 's detailed insider Trading history be! Are 4 executives at HubSpot, what can you do with something that! Nrr as the Core retention Metric she says is related to Kasthuri Rangan! 5 January 2023 at 4:12pm EST in spite of her customer-facing roles, Yamini served as 's..., you have to understand why we need the Flywheel found in insider Trading episodes of our podcast before start! Shares made by Brian Halligan Literally, youre told youre getting the job your... 164,975 shares made by Brian Halligan having the highest compensation of $ in. Is more important than Customer acquisition, says Yamini Rangan, CEO of stock! Anna, thank you so much for having me on your podcast that.! Phone number, address, and Customer service software platform referred to as the Customer 21. Follow on Apple Podcasts, Spotify, YouTube or grab the RSS feed in your of! With the SEC is 25 FIRST ST,, CAMBRIDGE, MA 02141.