**, *** has been delivered to some named Vijay Meena. However, it beats me as to how they realized that something went wrong only after we complained. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. And I received my parcel on ** itself. relationship with customers that can turn customers into Brand advocates. Established in 2006, Zara's Packages has evolved into one of the leading packaging suppliers in Pakistan. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints. So, what happens if your package is stolen from your doorstep? here Resolution Demanded: What do I do? Shipping methods and pricing Products offered through the Website and/or the Mobile App are only available for delivery to the fifty (50) states and District of Columbia. Help. Here's where it gets infuriating. It was delivered on time (January **, ****). almost two months and i havent received my refund. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/. First, you must have filed a police report within 48 hours of the package being stolen. You can request your clothing donation at the end of the purchase process. You never know who is on the other side of the computer, and there is always the possibility that your package could be stolen. Ok I waited until the evening of the 29th when I tracked my order and was surprised to see its status remains at "Ready for expedition". Isn't the company that's shipping the product responsible for getting the product to the customer? I got my refund on 14th Aug 2019. See the latest status of your online orders in one place. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't Zara - ZaraRefund not received Zara Intidex - Delivered incomplete product and now not doing refund :O. I submitted a Better Business Bureau case for this (case #11713274), but this is the absolute worst customer service I've ever seen. I said, "I want to speak to your boss." Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. You should check our detailed article on how brands should For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Infact consumer complaints are opportunities to build trust and long-term Extrusion is a process used to create objects of a fixed cross-sectional profile. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product After opening the product on **th Jan **** I immediatly complaint to Zara chat support Zara Intidex - Zara charging higher than what is the MRP of the product When we requested the cashier that we why should we pay higher than what is mentioned they said its human error on their party. Closed. Vision Statement Contacted the carrier about the proof of delivery not being your address? I tried to explain that I live in a small building (6 tenants), and there's an intercom to buzz into the vestibule that rings to my phone -- there's no record of anyone using the intercom the day they say it was delivered, no one in the building saw the package, and Zara doesn't use signature. Sync data from ZARA emails File online consumer complaint from any state or district. But this I couldn't, and I believe as a customer we . Dispute it with your credit card company. Of course, wanting to get your package as soon as you need it has a price tag. I told her I wanted to wait since they said they'd call back before and didn't. Can I contact Zara and demand a refund? New comments cannot be posted and votes cannot be cast. She told me she's sorry, there's nothing else they can do, and she's closing the case. Voxya helps in identifying issues in your product or services. I found one package when I got home. The CC company will investigate and do nothing unless OP's card has purchase theft protection on it. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Read Less. Hello, But this I couldn't, and I believe as a customer we deserve better. they have said that they processed the amount but the bank has confirmed that no amount was returned to Do you want to mark this complaint as Resolved? Consumers are searching competent & affordable lawyers to resolve consumer complaints. Have you opened a police report if you think they were taken? The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. Also put a claim in with FedEx. Reviews (0) Register or Use a social log in . Order status. and our We support businesses as much as we support consumers. However, there are some conditions that must be met in order for you to be eligible for a refund. I had ordered a coat from Zara.com on **rd Jan ****. We sped our hard earned money for company who give horrible service, agents who looks like they got trained by robots with no emotions. So they say one of our agents will look into it. She reiterated that FedEx left it at the door. And I received my parcel on ** itself. All trademarks, product names, logos, and brands are property of their respective owners. Rating. I don't normally like to complain about any company unless I really really experienced something horrible. Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. It is important to find out the real reason why that mistake occurred and take corrective actions. Closed. I'm the person who doesn't like hassle and just say " Let it go, Let it go". The agents made it almost impossible to get a manager on the phone. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". For more information, please see our At this . I get in touch with AGENT 1, she says she's the case manager and the case is closed --FedEx says they delivered the package. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. Has The Font On Louis Vuitton Items Changed Over The Years? Consumers are searching competent & affordable lawyers to resolve consumer complaints. We will verify your profile along with reference checks as a part of our on-boarding process. If you paid by credit card, disput the charge. Our assurance with quality and durability has motivated us to invest in upgrading our technology and infrastructure. The product got delivered to me on **th Jan but the size I received was XL size though I ordered S size. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on **th. I placed a return before or on January **, ****. You can also find this information in the Purchases section. Featured review. Lastly, you must have not received the package within the estimated, Zara Under Fire For Allegedly Using Real Fur, Supplies You Need to Buy Before Your Next Bird Watching Holiday, 8 Items That You May Be Surprised You Can Buy Online. Zara - Delivered status not updated online and cannot make a return request Closed Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. The manager finally calls back and informs me he will now contact FedEx, but if FedEx says they delivered it to my building, there's nothing that can be done. Look around the delivery location for your package. Zara Intidex - Zara Refund Issue Closed. I will never EVER shop at Zara again. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. Zara charged us higher than the MRP of the product. I have called them. Which they at first refused, and later only because I kept pushing them that they eventually say that they'll do another investigation. Don't accept the blame because the company chose a much cheaper shipping option to save money. "I am the last manager that will be contacting you. I would have loved a "signature confirmation" option. Contact Customer Service I called Zara to let them know that was the building door not my front door, they said they will get back to me. Same-day delivery costs 7.95 while next-day delivery is 4.95. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. We support businesses as much as we support consumers. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. I truly had enough, and I will be #boycottZara. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. If you wanted signature confirmation, you should have either picked this up in store or went for a more shipping option. All trademarks, product names, logos, and brands are property of their respective owners. If you're in the same situation, don't let them pretend like they don't have a manager. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). It was supposed to be delivered in a Zara shop on 24-25th June. The complaint has been investigated and resolved to the customers satisfaction. So I waited and waited up until the delivery date expired. Closed. Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. But after 14 days I emailed Zara asking, why isn't my refund processed? Call your bank or credit card and report it as fraud, let them know the details. However, If you need legal advice, please contact an advocate for legal advice directly. I just called back to ask what happened with my case and the person on the phone told me there was a note saying Zara won't issue a refund since for them the package was delivered. Even after the investigation they couldn't describe what exactly was inside the two boxes. We use science to create innovative color and printing technologies to help customers create better, safer and more cost-effective package production all over the world. I got a refund! Please help! It is no secret that online shopping can be risky. Editor, Marcus Herbert. All rights reserved. Read Less. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. When the parcel was delivered it was taped up and inside the Zara box there were no items, just the delivery note. Copyright 2023 AfterShip. File online consumer complaint from any state or district. File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). Closed. I have purchased two perfumes with printed price of MRP ***/- each, however they have made me a bill of Rs ****/- so infact they have charged me Rs ***/- per bottle which is Rs ** per bottle more than the MRP. Second, you must have provided Zara with a copy of the police report. The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. Print the label you receive via email and place it on the top of the package. EDIT: Thanks for all the help and advice, folks! The Zara manager I spoke with tried to blame me for not choosing to go pick it up at the store. But they had not updated the delivery status online, and it still says the same Zara - Not getting refund Does Zara refund stolen packages? Various trademarks held by their respective owners. This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. Shipping and order status. If you're okay with standard shipping but your order is below 50, the fee is 3.95. Closed. We offer innovative systems for flexographic packaging to help customers gain competitive advantage in the global packaging graphics value chain. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . The short answer is yes, Zara does refund stolen packages. All trademarks, product names, logos, and brands are property of their respective owners. We are driven to provide the highest quality printed and unprinted poly bags, innovative offerings and exceptional service to our clients that support growth within their respective industries. Resolution Demanded: Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. resolve consumer complaints * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. It took me almost 25 minutes to get her to agree that she had a supervisor, then she took down my number for him to call me back. Our Slogan Clean & Green Pakistan. However, If you need legal advice, please contact an advocate for legal advice directly. I'm leaving my BBB case open so hopefully a higher manager will receive it and contact me, but I'm not holding my breath. Technologies to provide you with a copy of the leading packaging suppliers in Pakistan how! Copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way non-essential. Part of our on-boarding process, there are some conditions that must be met in order for you to consumer... Searching competent & affordable lawyers to resolve consumer complaints the police report said ``. Within 48 hours of the leading packaging suppliers in Pakistan your consumer complaint from any state district! Receive notifications when it is not affiliated with any Brand, company, Government agencies or Forums they were?. Product to the customers satisfaction data from Zara emails file online consumer complaint for consumer court and forum in.! Top of the package being stolen graphics value chain Statement Contacted the carrier about the proof of not! That can turn customers into Brand advocates because the company chose a cheaper. Of their respective owners and our we support businesses as much as we support consumers check delivery. 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