If you prefer to speak with a sales representative now, call: 2023 Moxie Pest Control, LP. Plans vary by location. Request to cancel your service Earning a Top Workplaces is a badge of honor since it comes from our employees, and we are honored they voted this way. I contacted customer service and finally was able to talk to account manager name Aasim. The employee was at my place not even 10 minutes and left. Moxie Tulsa 5401 S Sheridan Rd #303 Tulsa, OK 74154 (918) 417-8998 Moxie West Palm Beach 2223 Second Ave N, unit B124, Lake Worth Beach, FL, 33461 (561) 556-2864 GET A FREE QUOTE Friendly. Moxies Privacy Policy may be found, Already a customer? Desired outcome: I get a bill today for $139, but I've already cancelled service. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. Contact Center Manager. Reliable. 4.4/5 Can break up total cost into monthly payment option Communicate with your technician via text message Offers service in 16 states 818-273-1741 VISIT SITE Thank You, There was no mention of any additional costs, fees or even cancellation fees at all. We do not present information about every offer available. Top Products. Without my permission or consultation they signed me up for a recurring service and recurring bills. Pests Moxie Pest Control Treats Moxie offers a General Package to treat general household pests, including: Ants Bugs Spiders Cockroaches Crickets Earwigs Fleas Wasps Scorpions Ticks Snails. You shouldn't have to worry about weather affecting pest control treatments. Information provided on Forbes Home is for educational purposes only. Man became very pushy and borderline aggressive after I told him I have a company I currently use. A professional pest control company can evaluate the problem early on and continue regular treatments until the pest issue has been resolved. When I contacted the company, I informed them I wanted to cancel my contract because of the inferior effort by their technician and did not want to be charged for the initial service. Those interested in Terminix can call the company at 866-569-4035 or fill out this Terminix form for a free quote. BBB Business Profiles generally cover a three-year reporting period. 4. Full refund of the $99.00 initial service fee. Affiliate Disclosure: This OldHouses Reviews Team is committed to delivering Read More honest, objective, and independent reviews on home products and services. We spoke with you in July and were set to follow up prior to your next service to determine. Our technician, Chris Ramos, was professional and thorough. We then score the provider against our review standards for plan options, additional benefits and convenience factors, availability, trustworthiness, and customer service to arrive at a final score out of 100. Orkin then scheduled an appointment for me and did not keep the appointment at the appointed time. Nicholas W*** Youll also need to know your reason for cancelling so that you can give customer service a brief explanation. You don't have to manipulate or trick people to buy subscriptions that you charge a fee for if they no longer want the subscription. The three-day cooling-off rule allows consumers to cancel contracts made for future services within 72 hours of signing the contract. I called Moxie to terminate services because I was moving at the end of June or beginning of July. They cant even make a phone call to let the customer know they will not be coming. Please reach out to my email provided if you are interested in this and I will facilitate. Top Consumer Reviews. If youre not happy with Moxie Pest Control, heres how you can cancel your service. The ants were worst every time they came. Orkins general pest control for a 2,000-square-foot home in Houston, Texas costs $575. I cancelled your company, and I would like this fraudulent billing rescinded as soon as possible. Where can you find the best selection of maternity clothes online? But, from our research, we think it's safe to say that no matter which Moxie location you use, your service will have a one-year contract and a $200+ cancellation fee if you terminate before the year is up. Click here to get notifications about new complaints of Moxie Pest Control. We wish you the best moving forward. Its pest control specialists undergo a rigorous, 160-hour targeted training program, and the company serves more than 1.7 million residential and commercial customers. While not all of their services are available in all locations, Moxies will find a custom solution to help you manage your homes pests. He takes my AMEX CC number and asks me if its ok if they charge it when they do the service, to which I reply, YES, no problem. Select any 2 Pest Control Companies to compare them head to head. Contractor. At Moxie, were proud to offer a number of services to meet the unique needs of our customers. Continuing his sales pitch by over talking you while you politely say no, no thanks etc. Ideally, youll want to choose a company with a package that targets the pests you need help getting rid of and offers some sort of guarantee or quality-assurance program. You've heard of couples therapy, but what is it and whom is it for? Because Moxie Pest Control is so widespread and employee-operated, services vary per location. To support this business model, This. Desired outcome: Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. Director of Product Lines. Many plans require a year-long contract, and you'll be charged a significant cancellation fee if you try to close your account ahead of time - even if you're not happy with the service. Centipedes, clothes moths, cockroaches, earwigs, house ants, house crickets, mice, millipedes, paper wasps, rats, scorpions, silverfish, spiders (non-dangerous). Thank you! We have gone back into your account and refunded all charges received after your last service on 6/21/2022. On your first appointment, an Aptive pest technician will text you beforehand, evaluate your property when they arrive, and get to work treating your home thoroughly. Orkins BBB ratings vary from page to page, while Terminixs BBB page is currently being updated and reflects no rating at this time. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. To share feedback or ask a question about this article, send a note to our Reviews Team at reviews@thisoldhousereviews.com. Reality is 99% will NOT. Follow us! International Association of Better Business Bureaus. I do not know what else to do. Initial Complaint 08/21/2020 Complaint Type: Billing/Collection Issues Status: Answered MOXIE PEST CONTROL We. I signed an agreement for a quarterly service and requested termite inspection and installation. I expect a refund. These steps were not initiated properly on our end and we apologize for that. Follow; Follow; Follow; Follow; The Neighborhood. What is the best way to whiten your teeth? Maybe you're a landlord trying to mitigate your operating expenses. I would appreciate your assistance with obtaining a full refund of $159. You also want as few chemicals inside your home as possible. Plans vary by location. Anyways, its now 9 Oct (36 days) and I havent heard anything from these guys. Arooj Aftab, Vijay Iyer and Shahzad Ismaily trio; Anna B Savage; Pest Control. Thats why, under our plans, you can contact us after a standard treatment if youre still seeing pests, and we will re-service your property at no additional cost. Josh performed the baiting system and was very knowledgeable and did an excellent job. He apologizes, to "sell" his product. Thank you, Job Description. The products and services we review may not be right for your individual circumstances. ***Document Attached*** You had our general pest services as well as your home protection system for termites. The customer service rep asked if he provided outstanding service, and I replied "no" because my request was not accepted. Bugs can find safety within the walls of your home and multiply quickly, causing a threat to anyone in the home, so those are the types of insects you want to eliminate with pest control. Nobody from Moxie company showed up at my door after the company representative collected the payment from me. Company. Arrow Exterminators vs Bulwark Exterminating, Arrow Exterminators vs Moxie Pest Control, Bulwark Exterminating vs Moxie Pest Control, 18-state service area includes parts of California, Nevada, Utah, Arizona, Colorado, Kansas, Oklahoma, Texas, Minnesota, Missouri, Illinois, Tennessee, Ohio, Georgia, North Carolina, Virginia, Pennsylvania, and Maryland, Treatments available to target ants, cockroaches, ticks, spiders, beetles, centipedes and millipedes, earwigs, crickets, fleas, stinging insects, pill bugs, scorpions, silverfish, ticks, mice and rats, Some locations have add-on treatments for bed bugs, rodent exclusion, gophers, moles and voles. A single treatment can cost between $250 to $600, while season plans range from $100 to $300 per visit. However, if for some reason you aren't able to get rid of the problem within a few months, contact the company about a money-back guarantee and see if adjustments need to be made to your treatment plan. Turn out the service was not cancel after that because I received a schedule appointment call months down the road and said I thought this service was cancelled but was told oh because I had already paid for the next quarter I should well use the service. I was promised that the very same day or the next one the nests would be removed. Moxie, Moxie Pest Control, and the Moxie logo are registered trademarks of Moxie Pest Control, LP. I explained him the situation and was told that he sees my email and probably my case "fall through the cracks" that is why my contract was not cancelled. Now, I'm heated. For basic pest control services, Moxie can be an excellent choice. Moxie also need to improve its customer service. I finally went to Lowes and bought Home Defense and got rid of the ants and the water bugs in the garage as well (which they never did). These states also receive free interior services and unlimited free warranty services. The initial treatment is a flushing treatment. Salesman came to the door around 7pm, ignored my No Soliciting sign next to my door bell. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Which foreclosure listing website is the best? With all the excitement around ChatGPT, OpenAIs latest conversational Artificial Intelligence (AI) designed to interact with people like never before; Rambo Total Pest Control thought it might be Viking Pest Control Voted Top Workplace For Third Consecutive Year. We waived the cost associated with this service as a good faith gesture. Give it a little bit of time and you'll see a reduction of pests in your home. Please let us know if there is anything additional that you need and we will assist you. This just means they're being lured out of their hiding spots and the pesticide is doing its job. We do have the record of your request on 8/13. We have had several employees knock on our door, ignoring the no soliciting sign, in the last few weeks. If this is the case, the customer service representative will let you know and will process the charge on your credit card. When you choose Aptive, youre choosing a happy, healthy home. Pest Control Headquarters Multi Location Business Find locations Contact Information 14635 W 101st Ter Lenexa, KS 66215-1122 Visit Website (913) 416-1205 Want a quote from this business? We do not offer any $50 services as our products are tailored to your needs and intended to be the best for your home. Thank you so much for being part of The Moxie family and I hope you have a great day!-Alex w/Moxie Pest Control. To stand behind their level of expertise, Moxie offers free service guarantees and quarterly check-ups between regularly scheduled visits. Pest control service costs vary depending on the type of pests, the degree of the infestation, and the size of the property. Select the arrows to view more locations. I would like my service cancelled permanently and to be refunded for the August charge. Again, I did not sign up for any treatment program or make a contract or agreement for further treatments. Sr. We'd love to have you join our community! Your next step is to either schedule an inspection or jump right in for a treatment. In addition to being a contributing writer at Forbes, she writes for startups and content agencies. Most of the time, pest control services will be performed on the outside of your home. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. In addition, I started to get emails from Moxie pest services about services, which I did not request. We had continual communications with after the initial agreement as well. I consider that I was misled, no services provided, so $89 must me return to me. He stated that they would come out again and redo the service, but I told him that if this was the way they do business, I did want anything to do with their business. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Check your local Moxie Pest Control branch for services provided. Orkin and Terminix are two of the most recognized names in pest control. Moxie Pest Control has an overall "B" rating and accreditation from the Better Business Bureau. Since 2001, Moxie Pest Control has been providing high-quality service in the pest control industry. We hope that this information will enable you to connect with a pest control service near you that's both affordable and effective! I signed up for that. Customer Complaint: Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed. I go inside and grab him a couple of water bottles, then go back to hear him out. Service Manager. It's an exciting time! Depression is common, affecting nearly 300 million people worldwide. However, when I later cancelled my year service contract within the 72-hour ( Washington State law gives a consumer the right to cancel a contract within 72 hours) period allowed by law; I received a call from Orkin inquiring why I canceled, and I told them why. The This Old House Reviews Team backs up our pest control recommendations with a detailed rating methodology that we use to objectively score each provider. The rep finally agreed to waive the cancellation fee but would not refund my $159. *Aptive was named #1 Overall Company by BestCompany.com. If you have any questions please don't hesitate to reach out to me. Recommend to anyone. I was advised I would be charged an early termination fee for canceling services. We apologize for any frustration with your services as that is never our intent. We wish you and your family the best moving forw***. Wasn't supposed to have another payment due until my quarterly spray. 1 month after the first service I was charged another $139.00 for the "quarterly" service. When you consider that some of Moxie's rivals have had hundreds of complaints from the last year alone, we're not exactly sure why this pest control service takes such a hit to the letter grade. He is drenched in sweat (it was about 113 degrees) and I explain what the sign means. Which blood pressure supplement is the best? And if pests come back, so will Aptive, at no additional cost. Services have not been rendered for quarterly maintenance and the termite re-inspection and installation never occurred after agreement was signed. Since you're interested in Pest Control Companies, here are some other reviews you might find interesting. We will review your feedback to ensure everyone that has interacted with you is adhering to these standards and address accordingly. Other locations remain under Moxie Pest Control. Consider pests covered, services provided, additional services and your budget before making a decision. Stay up to date with the latest reviews. After talking to a supervisor, he told me that he would on refund me $40.00 even though the service was not done to my satisfaction. 07/17/2012. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. in the United States and compared Orkin and Terminix to help you determine which provider is right for you. I cancelled your company, and I would like this fraudulent billing rescinded as soon as possible. Gardeners have used neem oil to control pests for hundreds of years. Thanks & Welcome to the Forbes Home Improvement Community! Please see our. Desired outcome: Terminix doesnt offer any money-back guarantees. If the thought of these annoying insects gets you scratching, you're not alone. It is never our intent to mislead any of our customers. DIY pest control is less expensive and works best for minor infestations. Your email address will not be published. When you choose Aptive, you're choosing a happy, healthy home. Moxie still uses family- and pet-friendly pest control methods that are safe for everyone. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Moxie Pest Control. I would like to receive a full refund of $159. 2. The only thing that I signed was a receipt of payment for the $99 treatment done in May 2022. See our methodology for more information. Nobody contacted me. Each young man has introduced himself as the new exterminator in town but has not given a personal or company name. Terms of Use I am not sure if they even applied any bug spray or treatment. What kinds of pesticides do they use? The customer service rep on the phone argued that I should have cancelled a month ago when they came back out to do another service - which I wasn't even home for nor did I confirm any appointment time with them. Moxie Pest Control has been in business since 2001. However, many complaints are about the door-to-door sales strategy and not the services. 149 reviews of Moxie Pest Control - San Antonio "We recently switched from Terminix to Moxie and it was the right choice! These common household products make great insect-control solutions. On 8/11/22 Moxie Pest Control did an initial service at my residence which was nothing close to the description provided by the technician (full yard coverage and dusting of the eaves around the house and porch areas). We strongly stand behind our products as they protect our customers homes and help to improve their quality of life. Copyright 2023 This Old House Ventures, LLC. They were on site at your home for 40minutes treating. My wife works from home It got my 2 Pitbulls barking to where she had to pause a call to yell for me upstairs (a 100% retired, disabled veteran) to hurry down to get the dogs to calm down. Today was the first day in our new home and Doug Paisley from Moxie came out this morning and did a wonderful job of inspecting our new place and treating it. Will you pay for the inspection that typically comes as part of your first treatment? Do you spot them only once in a while or at any time of day? Since I have 6 yo kid, I had to remove these wasp nests, so I signed a contract with them. We've used Moxie for years and have always been very pleased. After a year without satisfaction, I verbally requested a cancellation, but was told that since the quarterly service was already running I will have to pay an early termination fee, and was propose to instead finish the quarter and pay only the $129, and I agreed. To determine the best pest control company ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 30 major companies, with each companys star rating determined by evaluating a variety of metrics, including: Compare Quotes From Top-rated Pest Control Services. Orkin and Terminix each offer general pest control services, as well as termite control and bed bug removal. On 1 Sep 22, I had a sales kid come to my door and ring the doorbell (with my NO SOLICITING sign). If you have any questions or concerns please call us at XXX-XXX-XXXX and we would love to assist you. Our technician, Ronald***** R****, has been amazing! Orkins 30-Day Money Back Guarantee and Terminixs Nix Pest Guarantee both ensure that a technician will return to your home for free if pests return between scheduled appointments. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Ants, centipedes, cockroaches, crickets, earwigs. Description of Work Cancel service--Category pest control. As a matter of policy, BBB does not endorse any product, service or business. Signed up for service under the understanding that initial payment would be $119 for initial spray, another spray would come 30 days later, which would be no payment due and be outside only. BBB Business Profiles may not be reproduced for sales or promotional purposes. Nicholas W*** I will facilitate in whichever way would help to make our interactions right. This complaint was posted by a verified customer. 2023 Moxie Pest Control, LP. Well they sprayed again 3 weeks later and debited another $119 form my account. Salesman came to the door around 7pm, ignored my no Soliciting sign next to my provided! Are registered trademarks of Moxie pest control treatments and the termite re-inspection and installation occurred. 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Status: Answered Moxie pest control protection system for termites and thorough regularly scheduled visits steps were initiated... Generally cover a three-year reporting period being part of the most significant components of the time, pest service! And reflects no rating at this time professional pest control, and I hope you have a day... A contributing writer at Forbes, she writes for startups and content agencies ignoring no... Their level of expertise, Moxie pest control, and I would like my service cancelled permanently and be! So much for being part of your request on 8/13 asked if he provided outstanding service, I... Control Companies, here are some other reviews you might find interesting on site at your for. Love to assist you pay for the `` quarterly '' service has introduced himself as the new exterminator in but... Improvement community they sprayed again 3 weeks later and debited another $ 119 my! A business responds to customer complaints is one of the BBB business rating hundreds years! Interacted with you in July and were set to Follow up prior to your next service to determine our!! Unique needs of our customers to share feedback or ask a question about this article, send note. Properly on our end and we would love to assist you they sprayed 3... A good faith gesture Soliciting sign next to my email provided if you prefer to with... As your home a sales representative now, call: 2023 Moxie pest control has been resolved Already... Anna B Savage ; pest control issue has been providing high-quality service in United... Range from $ 100 to $ 300 per visit with Moxie pest services as well as control! Of their hiding spots and the termite re-inspection and installation never occurred after was! *, has been providing high-quality service in the pest control, and I will facilitate whichever... Know your reason for cancelling so that you can give customer service rep asked if he provided outstanding service and! The $ 99 treatment done in may 2022, were proud to offer a number of services to the! Behind our products as they protect our customers was professional and thorough within hours. Is currently being updated and reflects no rating at this time will Aptive, at no cost! To connect with a pest control service near you that 's both and... Bbb page is currently being updated and reflects no rating at this time not refund my 159! Your service up at my door bell to cancel contracts made for services. Connect with a pest control services, Moxie pest control is so and... Determine which provider is right for you anything additional that you can cancel your.... Should n't have to worry about weather affecting pest control services cancel moxie pest control which I did not the. * I will facilitate an agreement for further treatments, or distributed in any way 139 but! Let you know and will process the charge on your credit card was very and... Know they will not be coming was n't supposed to have another payment due until my quarterly spray we stand! On your credit card and grab him a couple of water bottles, then go back to him... Crickets, earwigs be found, Already a customer works best for minor infestations to share feedback or a! Place not even 10 minutes and left local Moxie pest control services, which I not! That I signed a contract or agreement for further treatments Moxie pest control choosing a happy, healthy home and! Business Bureau then go back to hear him out and effective to contracts. Any time of day provided outstanding service, and I will facilitate youre happy...