This will depend on: Where the event organiser chooses to cancel or makes a major change to an event, consumers are entitled to a refund under their consumer rights. Would I ever get the tickets! COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. We focus our work on issues that can result in widespread harm. If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. Tickets sold by authorised sellers often carry conditions that restrict their resale or transfer above their original value. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Sell tickets directly from your Ticketek Account. READ MORE: New twist for business owners who accused tradie of theft. Thea Sporne thought buying tickets to see pop star Harry Styles in 2020 would be a great 18th present for her niece. Ripoff Report Needs Your Help! We use this data to inform our education, compliance and enforcement work. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. They rapidly charged my credit card, then didn't provide the tickets. 9, Report #1483756 . She was diagnosed with leukaemia the day before her mother's funeral in February and has since been told she has rectal cancer. You may pay much more than the original price. Consumers should never transfer cash into a ticket sellers bank account. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Tickets for popular events can sell out quickly. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? There is no reason for Ticketmaster to exist. Kerry said she was $770 out of pocket, while Mia said she was waiting on $300 to be returned. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. You can submit a report to the ACCC to help us understand where there are problems. Consider if Viagogo is worth the risk(external link) Commerce Commission, Chargebacks(external link) Banking Ombudsman, Ticket resellers(external link) Consumer NZ. "I'm going to Glasgow, Dublin, Manchester night one and two, London, Wembley night one and two, Paris, Stockholm and Oslo. Complaint forms all elicit the same lame form letter. Tour announcements, info, and special offers! Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. No contact, no reply, nothing.You have stolen money from thousands of people who need it. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. This fee is not included in refunds for Rescheduled or . If these guarantees in the CGA are breached, you can obtain damages for the loss to you. "I gave them all my new bank details, so it's not to do with the card," she said. Reply. Ticketing companies have to carry out their services with reasonable care and skill. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Almost 90 days and still waiting for my refund back. You may also be entitled to compensation for damages and loss. Ms Davison received her refund from Ticketek within the 20-day grace period. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. "Ticketek is a large business. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. For weeks, she feared she was getting the run-around. Voluntary relocation or where you are changing employer for a new role. - Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) If I could give ticketek a 0 I would!!! Major events may also attract scammers seeking to take advantageof the strong demand for tickets. Find out how we combat fake reviews. A ticket reseller wants to sell a single ticket to a ballet performance that was originally sold by the authorised seller for $700 as part of a bundle for 6 performances. You have the rights that the terms and conditions say that you have. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. The law prevents ticket resales above the original sale price when an event is declared a major event under the Major Events Management Act. an event beyond human control, such as a natural disaster interrupting the event. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. If you paid by credit card, you can also check with your bank about chargeback options. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Ticket resellers must follow certain rules so that consumers are sufficiently informed. This is not an insurance policy. The following words or phrases have the meaning shown below wherever they appear in bold in this document. We provide information to help consumers and businesses deal with complaints. Despite showing Ticketek staff screenshots of this, they claimed the two images were insufficient. We recommend getting advice from a lawyer if you are considering legal action. It has been over a week now since I sent an email through your customer care email address, also with the Theatre Royal contacting you on my behalf. "It was devastating because we'd waited two years and then just got told now he's not coming after all," Ms Sporne said. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Below is an example of a complaint letter. "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full," they said. In selling the single ticket, the ticket reseller can display $200 as the total price that a consumer would reasonably be expected to pay if they purchased the ticket from the authorised seller. Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. ?DO NOT BUY TICKETS FROM TICKETEK! Therefore, it's impossible to speak to an actual person. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care If there is a financial failure of any Transport provider. Organisers will need time to figure out their process and obligations. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. when tickets officially go on sale. "When we engage, we tend to see improvements in behaviour.". Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. Forced to give a star,personally they deserve a NO star, Still waiting for my refund of Rod Stewart Concert which I purchased in 2019, $327 my ticket You lot should be disgusted in yourselves,as a company,I wonder how you lot sleep at night,knowing you don't refund the money,,Never again, Man up pay up you lot are so full of crap,Lying thieving lot you are. . The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. the amount for which the ticket was originally sold by the authorised seller, the amount that was specified in an advertisement or website of the authorised seller. Check our FAQs: http://bit.ly/2hMmgAy If a show or event is postponed and the new date doesn't suit you, you may be able to claim a refund. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication We use this data to inform our education, compliance and enforcement work. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. 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She is given a full refund of her seats plus her booking fee. Ticketek quick to take the cash yet slow on the refund process. It can also be useful to set out your complaint to the business in writing, by an email or letter. Attend participate in, take part in, use, or be present at. Groups at Telstra Dome in Melbourne can be ordered through Ticketmaster Groups on (03) 9685 2477. In event of a Refund Application the English language version shall be the basis of settlement. means a requirement to move address imposed on. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of November last year. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. We accept reports where people consider a business is doing something they shouldnt do. But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". John is not able to get in to see the show and has lost his money. "I hope all regulators look at what's happening here," she said. Anyone can write a Trustpilot review. Selling a ticket privately for more than their original price (often called scalping) is legal. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) . See refund policy for the Dream 11 Super Smash. Get ur crap together and build a better page to buy high demand tickets instead of having people wait for hours on end to finally log in and every ticket is sold out 4 days of my life gone!! Statements by promoters, ticket sellers and event organisers must be true and not misleading participate,... 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