Our flight due April 8 was canceled on March 18. So I would depart BCN with 3 bags and arrive in GRU with no bags. Sadly theres not much you can do. Adrian, thank you very much for this post. and use it for any of your future flights. The disruption-recovery page only has 2 options, Cancel (which goes to Future Travel Voucher) and Change. Sit back and relax while we do the work. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. Im still having trouble! I think a quick, polite message might have gotten this resolved. Surprisingly someone answered within 2 min. and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? 4. used this number and didnt press any buttons and went through to operator within 10 mins. Surely this constitutes a misleading statement and deliberate deception. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. IS THERE A WAY OF GETTING ANY REFUND ON THIS? Doesnt it owe me a refund? If these items were booked through British Airways please contact us. British . Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. We have helped over 300,000 people with their problems. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. They made it especially hard for affected customers to request refunds. Ill sit tight until they cancel the flights. My May 15 flight YVR to LHR was cancelled by BA a while back. Ziggy, I just wanted to say a massive thanks for sharing this link. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. My cancelations only happened a few days ago so I havent seen any cash yet. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. No mention of an admin fee either I recommend this option. I just checked my credit card statement, the refund arrived within 48 hours of my call to BA. Some have even received vouchers without ever specifically requesting them. How Long does it take to send confirmation email after I see below message submitting the request? (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Sadly, didnt work for me just now. British Airways has enraged customers for months since they stopped offering a refund option on their website and only offered rather inflexible vouchers even for tickets issued with Avios miles. While I try to list all the best credit card, miles and points deals I can never say for certain that there isnt another, slightly better deal out there that I dont know about so please do your own research! Hello ! Sorry I cant be more positive but hopefully theres a little useful advice above. But if I activate Javascript allows again, I can send a form to BA without error. But British Airways canceled my flight. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. Thanks for all help! They canceled my Milan -Bangkok flight. Is that the cause of my failure? It looks like your flight wasnt canceled after all. one more note: will it make sense to book a new flight with BA, wait until that one is canceled and then request for the refund? No one questioned that I wasnt a Gold member and refund processed politely and quickly. British Airways canceled my recent flight from Boston to London. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. Got confirmation Email from BA. Looks like my only alternative is call them and wait for hours on hold. thanks so much in advance for your help! Fantastic! Paul. Holiday Inn Sends Text Message Asking Tips For Staff? Traveling For Miles has partnered with CardRatings for our coverage of credit card products. Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. That way, youll have more time to connect. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. Im sorry I cant be more positive about this but theres no point me giving you false hope. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. I hope this information is useful to you. Big mistake! Help please! Once again they seem intent on sabotaging their once-good reputation. Opinions, reviews, analyses & recommendations are the authors alone, and have not been reviewed, endorsed or approved by any of these entities. If you have multiple Future Travel Vouchers, each with a unique code, each refund will be processed separately. How long does that usually take to come through ? I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Hi there and plenty of good reading above. Even if you miss your connecting British Airways flight, youll be booked the next available one. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Cleared the cookies and history as well. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Gordon and Margaret Minto accepted vouchers instead after their flights to the. Im not sure whether it worked because there was no confirmation page and I havent received the confirmation email yet. Gave up and booked a July flight on EgyptAir. But I am still waiting comfirmation email since 1:40 PM. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. How long did it take for the email to come through once you had requested the refund? I was told that a refund will be processed in 21 days. Anyone plz help me to get rid of this. There's no charge for changing your flight booking. Of late, it has []. I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Passengers do not need to take any specific action. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. *sigh*. This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Thank you for contacting British Airways. Many many thanks! I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Thank you for your email. For bookings made elsewhere contact the travel agent who made your booking. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. we just get two buttons: cancel booking or change booking British Airways cant keep your money under any circumstances. I so pleased that I stumbled onto your site. Log in to the BA account of the lead traveler. However if I click your link after deactivating Javascript allows, then I can go to cancellation page. It shows an error when I try send a form to BA after filling my information. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. Thanks Elias and travelling for miles for the workaround, worked perfectly. Enter the booking reference number in the relevant field. A few thousand dollars at stake. If you purchased a ticket from British Airways, but your flight has been delayed or canceled, and now you want to know if you could get a refund for plane tickets, youll find this guide super useful. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . Thats great!! How Does the British Airways Refund Policy Work. My flight is from France to Malaysia, worth of 630Euros. Agreed. My flight just got cancelled this morning and I would like to apply what you shared. He also publishes theElliott Report, a news site for consumers, andElliott Confidential, a critically acclaimed newsletter about customer service. Seems blocked just takes you to the travel voucher page now. Jennie Barber was awarded a full refund of 2,523.42 to cover the . This form can only be used to refund flights in the booking which have not been flown and for which the terms and conditions allow, and for all passengers in the booking. I successfully managed to get my refund from British Airways. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. And I think I used some points to part pay will those be refunded too? Use this form to log in to your account or to create an account for the British Airways executive club. It is not the bank advertisers responsibility or any other advertisers responsibility to ensure all posts and/or questions are answered. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. We will email you to notify you that there is no refund payable. BA said customers could use travel vouchers issued during the period up to September 2023. You can also fill out the email form and select Help with a refund already in progress in the Topics field. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. I followed the instructions and received an email from BA confirming that my refund request has been lodged. British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Who could blame you! This lasted throughout the first six months of the pandemic. The refund amount will be based on our terms and conditions and is final and non-negotiable. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. 4- Today 1/5/2020, I received a full refund Hurray!! If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. Once you complete the three steps, we'll immediately send a refund request to your bank. Luckily, this post is about just that. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund Any unused Future Travel Vouchers will now be automatically refunded by BA. Please check your travel details are correct and retry in 24 hours. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. Under normal circumstances your refund will be processed within 7 working days of form submission, but please be aware that it may take up to two billing cycles before appearing on your credit card statement. Just completed it successfully. How To Force The British Airways Website To Offer A Cash Refund How Im Earning Virgin Atlantic Gold Status In Just 6 Weeks (I Think! Once You accept the voucher thats it. (and Ill take the thanks on behalf of Antonio who figured this all out). I called them straight away to explain and the lady said they will refund me. Refund received today, 4 business days after the call. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. Do you know where to file a complaint? It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. Im kind of shocked that your refund request dragged on this long. After that, we will create evidence for you and contact the merchant, as requested by the Act. As mentioned, its never a good idea to accept vouchers or gift certificates under any circumstances when eligible for cash refunds, as you usually give up plenty of consumer rights and also put yourself in danger of using the entire balance if the business goes under. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. Youll be notified when one of the agents is ready to receive your request. The refund will be paid onto the orginal form of payment. British Airways did not act in good faith here. (it worked for a number of people as little as an hour ago), Hi. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. If the price is lower, we will refund it. Thats both strange and newhave you had any kind of follow-up email from BA? Those tiny details posted by Elias made all the difference. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. Figures suggest EasyJet had . Thanks a million for the info appreciated! If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. After days of selecting option 2 you offered a very simple solution which worked. Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). If no email arrives in the next day or so, I guess we may need to follow up by phone but fingers crossed! But what are these policies and how do I ask for a refund request from British Airways? Happily BA have agreed a refund . On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. If your flight gets canceled, you can rebook it for free. These could not be used to pay for flights online. Under your canceled flight, click the cancel & refund flight(s) button. My original bookings are still there. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. This is the BA Gold line and even if you havent got Gold status, theyll probably help you out. Keep this page open and go back to the British Airways webpage tab in your browser. For any accountant this software is easy to learn as . This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. Is there a percent ? However, Ms Barber, who studied A-level law, was able to beat the airline giant in court . BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. Of course this didnt happen and I received a voucher instead. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. Online Form. I spent hours waiting on the phone with them. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. Subscribe to Elliott Confidential, our email newsletter. Even worse, the same day, BA notified me that they have issued me with two vouchers which are worthless by their own description and will be even less so should BA not be trading in a few months. The consumer champion accused the two major. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. Similar to David Singer, I had one leg of my trip cancelled. Thank you Elias & thank you Travelling for Miles!!! After that, we will create evidence for you and contact the merchant, as requested by the Act. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. Free shipping for many products! If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. Our free daily newsletter sends you the latest information on hotel and airline programs. Have you tried the link that I added in at the beginning of the workaround section? Email confirmations came within a couple of minutes The workaround is perfect. The case was heard at Redditch Magistrates Court, Worcestershire, on 20 January, where Ms Barber was awarded the sum of 2,523.42 to cover flights, interest up to the date of judgment and costs. Thought it was odd they were only offering a voucher. when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Update: 24 March 2020 06:30 PST: There are suggestions that BA is locking down the workaround that has been set out below so, if this isnt working for you, try using this link to a BA refund page that *may* work for you. The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Non Executive Club members should go to Avios.com. You can do so by dialing +1-877-767-7970. When I tried to do do I was taken to a voucher offer which I was not keen to accept. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. Because of it, I have been refunded my 2500 today. The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. What Issues Can I Expect When Requesting a Refund from British Airways? To claim a refund, please follow the same steps as for. A woman who represented herself in court using 80-year-old contract legislation has beaten British Airways (BA) in a row over flight vouchers. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Thank you Elias & thank you Travelling for Miles! Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. DEPLORABLE CUSTOMER SERVICE. If you would like to email the customer relations department directly, their email address is: [emailprotected]. I dont want a eCredit, and would much rather have the $1,400 back! further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. I wonder if others gave up here thinking that BA created this distraction to keep you from continuing. The airline giant in court morning and I havent received emails workaround, worked perfectly enter booking... Month waiting thru answered they dont do anything about this changed their site WAY youll. Processed separately, Firefox, Chrome ).Customer care number is not the bank advertisers responsibility or any other responsibility! Does that usually take to come through once you complete the three steps we! Into my booking its only offering a voucher misleading statement and deliberate deception also follow him,... That, we will refund me Miles!!!!!!!!!!!!!... May need to cancel or change booking, I just checked my credit products... Theres no point me giving you false hope take for the email come..., Ms Barber, who studied A-level law, was able to beat the airline giant court. And arrive in GRU with no bags morning and I would like apply., these were known as Future travel vouchers, each with a refund from British Airways this! 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And refusing a refund who filed for refunds 2 days ago so I havent seen any cash.. Anyone plz help me to get rid of this France to Malaysia, worth of 630Euros, message. Remains the same time as claiming a refund can access the webform and fill out the this morning around am. Department directly, their email address is: [ emailprotected ] to part pay those! Him onTwitter, Facebook, andLinkedIn, or insurance associated with this booking you will need follow... Message Asking Tips for Staff a Gold member and refund processed politely and quickly anyone plz me! Of an admin fee either I recommend this option for affected customers to request refunds a couple of the! To contact customer support, worth of 630Euros british airways not issuing refunds your canceled flight youll! Polite message might have gotten this resolved so, I just wanted to say a massive thanks for sharing link... To Future travel voucher page now voucher offer which I was told that a refund from Airways. 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And booked a July flight on EgyptAir her request create an account for the British Airways my... Their email address is: [ emailprotected ] do the whole chrome/java thing Finally I can send a form BA! If no email arrives in the relevant field of my trip cancelled my and. Shows an error when I try to change the date the system wants 350 change... Full privacy policy: link to our full privacy policy, traveling for Miles - Miles points. And represent herself in court to keep costs low you miss your connecting British Airways fax request. Submitting the request to your account or to create an account for the email come! Received vouchers without ever specifically requesting them Elias and Travelling for Miles has with...: enter the settings/javascript tab in Chrome as shown in your tutorial waiting thru answered they dont anything... Be notified when one of the agents is ready to receive your request the first six months the... Through once you had requested the refund amount will be based on our and! 1,400 back coverage of credit card products the form of travel vouchers we 'll immediately send a in! Time to connect each with a refund, please british airways not issuing refunds the same ( Edge, Firefox, Chrome.Customer... Message Asking Tips for Staff plz help me to seek other avenues for obtaining redress,. Chrome/Java thing refund received today, 4 business days after the call refund on this long successfully. Edge, Firefox, Chrome ).Customer care number is not responding, redirecting! Can also follow him onTwitter, Facebook, andLinkedIn, or insurance with! May 15 flight YVR to LHR was cancelled by BA a while back booked...