Saadah, K., Yasmine, S. E., & Mubah, A. S. (2017). Their objective was to be the founders of the self-driving vehicle. Here's the strange thing about where I live: When I walk. Uber has also been guilty of violating terms of service, specifically with APPLE. Uber was founded in San Francisco in 2009 and has since expanded their . for. A fairly common conclusion is that Uber needs to become more ethical if it is to survive. Geuras, D. and Garofalo, C. (2002). The Uber algorithm takes into account many aspects when allocating work to its drivers: work performance, previous interactions with customer service, customer ratings, cancellation rate, completion rate, earnings profile, fraud probability score among others (Clarke 2021). These reference papers are strictly intended for research and reference purposes only. Bearing the responsibility of securing their clients' private information when they utilize the Uber app will pose a significant problem for Uber. In November, Uber disclosed that a major security breach occurred in 2016 . One that harnesses the possibilities of digital technologies not to enrich venture capital, but drivers themselves, in the form of cooperatives like the one currently developing in the absence of Uber in Austin, Texas. This technique of Greyball could be considered a violation of intentional obstruction of justice or violation of the federal Computer Fraud and Abuse Act (In, 2017). This Act makes it a criminal offense for any U.S. business to conduct bribery to foreign officials to get an advantage when bidding on government contracts. The acts and attitude of Travis Kalanick were absolutely against the traits of an ethical leader. The business guide to legal literacy: what every manager should know about the law. But for this company specifically, the additional cost that is required to look after drivers and customers is likely to be too great. Students who find it difficult to write detailed essays. Over the past couple of years, one particular company has seen more than their share of scandals. There is a great tendency among commentators to focus on the capabilities of Ubers app, when making sense of its explosive growth across the world. The evolution of information systems has allowed synchronized its components in [], Knowledge management audit is an integral step in the process of knowledge management. Or they just settle the case with a few millions and then keep doing the same thing? The denials were a result of her reports of misconduct to the company. Another challenge could be the sexual harassment problem. Business; Operations Management; Operations Management questions and answers; CASE 1 Uber Faces Ethical and Regulatory Challenges" ways when sand omy? Professional self-employment, new power and the sharing economy: Some cautionary tales from Uber. Uber's report astutely calls out two critical components to ensure that HR has the right ability to influence the organization: (1) confirming that human resources had the full and robust support of management, and (2) ensuring that the organization is . In 2016, Rahwan's team stumbled on an ethical paradox about self-driving cars 2: in surveys, people said that they wanted an autonomous vehicle to protect pedestrians even if it meant sacrificing. ETHICAL ISSUES. Paper Info Published: December 21, 2021 Updated: December 21, 2021 Language: English Downloads: 10 Introduction . Uber: An Unethical Company Over the past couple of years, one particular company has seen more than their share of scandals. It was upsetting enough when Michael made his crack about digging up dirt on journalists who dared to criticize the company. Retrieved from New York Times: https://www.nytimes.com/2018/05/21/technology/uber-sexual-harassment-lawsuit.html, In, S. F. (2017, Mar 04). America Economic Review, 107(5), 176-82. Securing Higher Grades Costing Your Pocket? And it shouldnt be this way. Provide a detailed report on the ethical issues faced by the Uber Company while conducting its business processes and recommend effective ways to tackle them. There were instances, like the one in South Korea and France, where Uber violated transportation laws. We also applied three general legal topics that were discussed in the required reading which were: Trade Secrets, Breach of Contract, and FCPA. Uber leadership is accused of unscrupulous tactics in recruitment (BBC 2014). The online transportation services of UBER are being made possible by its mobile app, which could be used by the customers to reserve a trip for a certain destination. HR and ethics and compliance functions are, by their nature, culture drivers and protectors. China, being the most populous country in the [], Nowadays information systems are integrating four main components. It provides a competitive advantage to the owner. They specifically violated the agreement made with drivers. This resulted in a breach of contract (Prysby, n.d.). Delving into how Uber handled its breach provides an important lesson in bug bounty ethics, particularly what not to do. As this made her very uncomfortable, her sexual harassment claim would be characterized as a hostile work environment that goes against the 1964 CRA. In Proceedings of the 2017 CHI conference on human factors in computing systems (pp. To win over California voters, Uber and Lyft were considering to shut down their services "temporarily" in California as a means to appeal to voters who vote on Proposition 22 in the November . Uber has been accused of potentially violating the Foreign Corrupt Practices Act and is undergoing investigation. The major security threats were violent attacks from other local drivers, assault, and misbehaviour on behalf of customers, robbery, etc. 2021 StudyDriver.com - Big database of free essay examples for students at all levels. Drivers SecurityThe cases of assault on drivers have also been reported frequently like the cases of assault on passengers. Ethical issues are a great concern for the company. All subjectsAllied HealthCardiology & Cardiovascular MedicineDentistryEmergency Medicine & Critical CareEndocrinology & MetabolismEnvironmental ScienceGeneral MedicineGeriatricsInfectious DiseasesMedico-legalNeurologyNursingNutritionObstetrics & GynecologyOncologyOrthopaedics & Sports MedicineOtolaryngologyPalliative Medicine & Chronic Uber is a ride sharing service, written by journalist Cathy Rainone of NBC4 a customer requests a car using a smartphone app and Uber sends its closest driver to their location, using the phones GPS. Retrieved from https://www.eeoc.gov/laws/types/sexual_harassment.cfm, EEOC. A professional writer will make a clear, mistake-free paper for you! Uber, unfortunately, is also guilty of breaching a contract. Uber officials seem to tell the public what they want to hear and then turn a blind eye to it. The following are few of the ethical issues which are highlighted: Ethical issues Passenger Safety: According to New York Times, many UBER drivers have been convicted with sexual harassment and sexually assaulting of the passengers. Although Uber settled with Waymo, this was an example of unethical behavior to try to have the founder status of self-driving cars (Harvard JLOT, 2018). Fowler reported the incidents to human resources but was ignored. The change followed a separate decision to reduce gross rates in major cities as part of a price war with rival Lyft. (n.d.). This technique would cause the Lyft drivers to have low availability, waste gas and then more than likely allow the customers to call Uber instead for a ride (Frizell). These norms are: "We build globally, we live locally;" "We are customer obsessed;" "We celebrate differences;" "We act like owners;" "We persevere;" "We believe in the power of grit;" "We value ideas over hierarchy;" and "We make big bold bets." By continuing well assume you board with our cookie policy. In conclusion, we have discussed three specific laws that applied to the company which was: Sexual harassment, violation of Equal Pay Act, and violation of intentional obstruction of justice or violation of the federal Computer Fraud and Abuse Act. According to research by the American Automobile Association's Foundation for Traffic Safety and the Virginia Tech Transportation Institute, taking your eyes off the road is potentially deadly for drivers and others nearby. The company has never made a profit, and in 2016 alone lost nearly US$3 billion. By the response Susan Fowler got from her HR Department, and news articles I have read in the past regarding the #MeToo movement, I believe HR is not the police here. Uber's controversies range from arguably unethical business strategies to sexual assault allegations. Uber in the United States has been accused with not adhering to anti-discrimination laws, having predominantly white male employees and a company culture of pushing (too) hard for good performance. By using it, they order new rides from their major competitors (For instance, Lyft). have been charged against various Uber drivers (Saadah &Mubah, 2017). Copyright 2022. totalassignment.com. Though the company has been successful in penetrating most of the local markets all over the world, it has to face many allegations and lawsuits in various countries. Uber Eats is an online food ordering and delivery platform launched by Uber in 2014. Their CEO described his company as the "better boyfriend . Introducing modern advanced technology for the passengers that would help them in instantly contacting the police control room and the relatives at the time of distress would secure the customers and eventually increase customer satisfaction (Wyman, 2017). His personality was not a role model to be set before the huge business empire. An Uber Ethical Dilemma: Examining the Social Issues at Stake Florence Chee Loyola University Chicago, fchee@luc.edu Author Manuscript This is a pre-publication author manuscript of the final, published article. Cancel via phone or email within 30 days for a full, no-questions-asked refund! Uber's disadvantages include its surge pricing and the negative effects of replacing steady jobs with gig work . ReferencesAngrist, J. D., Caldwell, S., & Hall, J. V. (2017). Website studydriver.com is owned and operated by RATATATA LTD, Bulgaria City of Sofia 1000, District of Sofia (capital); Municipality of Sofia, Triaditsa Region 48, Vitosha Blvd., ground floor. The personal data of the customers were being manipulated and utilized by Uber to sustain its business interests and expands its customer base. Ethics made easy - comprehensive, simple to use, transparent and reliable ethical rankings. All rights reserved. Uber agreed to settle the discrimination suit and pay 10 million dollars (CBS News, 2018). Ultimately, in response to Fowler's claim of sexual harassment and similar accusations, Uber fired 20 employees, including senior executives, and reprimanded 40 more employees. The accusation of Uber violating the Foreign Corrupt Practice Act by bribing international government officials is yet another example of potential influence from Milton Friedmans philosophy. What is the ethical issue and dilemma presented in the case? The Department of Human Resources told Fowler that her direct supervisor was a high performer and they wouldnt feel comfortable punishing him for what was probably an innocent mistake (Isaac, 2017). HRs responsibility when receiving a sexual harassment complaint is to report to higher management, and they will decide what to do. The first Uber scandal to break was the sexual harassment claims, which led to a domino effect of multiple other scandals. Amazon became the largest online retailer on the planet by burning through huge sums of investment on the way to becoming dominant in an ever-increasing number of sectors, and a de facto monopoly in some such as books. Ingrid Avendano was a former engineer at Uber. Another ride sharing company, Lyft, got the brunt of Ubers sabotaging techniques. Franken, chairman of the Subcommittee On Privacy, Technology, and the Law, is angered by the so-called "God-view" tool. 16 students ordered this very topic and got original papers. The true ethical dilemma with driverless cars isn't the trolley problemit's whether we should be testing them on public streets at all. The malicious intend towards competitive companies like ordering and cancelling the rides through bogus accounts should be terminated by the leadership of Uber Company. Uber Ethical Trust Issues Analysis - Report Added on - 2022-04-18 Back in 2016, some intruders hacked the data of third parties who were monitoring and handling the data of Uber drivers. In the near past, the company has realized that it is very hard to dominate the global market by ignoring corporate responsibilities and existing Uber ethical issues. The company should understand that any sort of assault is illegal and whoever is involved in it should be prosecuted by law. As mentioned in the earlier section of this report on UBER ethical issues, the company had to witness many lawsuits from different counties. The technique Uber used was called Greyball. Don't wait until a breach happens to plot the course forward. Multitasking Drivers. This is a case study review about Uber - a global, app based Taxi Company. Some 85% of taxi company costs are drivers, cars and fuel, and this applies whether you cover one city or a dozen. But as later things blew up, Uber quickly apologised for some of the managers actions, had female executives give positive testimonials on how good it is to work for this company, and examine workplace policies and procedures (Lussier, Hendon 2019). Don't use plagiarized sources. Multitasking Drivers. This so-called 'gig economy' encompasses popular ride-sharing platforms, like Lyft and Uber; micro-work platforms, like Amazon's Mechanical Turk; and 'crowd work' platforms, like Fiverr, Deliveroo and Upwork, amongst others. Give us your email address and well send this sample there. Even if it acceptable to practice bribery in the foreign country, the FCPA prevents US companies from doing so (Hask-Kelchner, 2006). To this end, we analyzed Uber drivers' forum discussions about their lived experiences of working with the Uber platform. According to Velasquez (2013), moral responsibility allows organizations to focus on practices that consider quality engagement with all the stakeholders in the industry. You can also use our tools to come up with interesting topics and points to argue in your UBERs Ethical and Legal Issues. reserved. In a minor breach, the breaching party failed to perform some aspect of the contract. The fare is charged directly to your credit card. The famous modern taxi cab company has been in unethical scandals ranging from sabotaging other ride sharing companies to their drivers sexually assaulting their customers. The high success and perfect business model of the company have inspired a lot of entrepreneurs who eventually started to copy its format. cent sure and w the three arities to the Uber Technologies, Inc. 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