Restart your modem, router and point (s) Step 3. I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. by Hecticheather. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. This. If things are still failing to progress, please let me know and I'll be happy to look into more steps with you. Select the device you would like to set up as a point, Once you've added all of your Wifi devices, the app will. Next, power your Google Home off and then back on again by disconnecting and then reconnecting the power cable. 06:05 AM. In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Replace Main Router with Nest Wifi. Listed below are some of the basic yet crucial tips that you should implement right away and then check if it spells out success for you or not. Note: Though Google Wifi and Nest Wifi rely on MAC address information to help with this determination, your Google Wifi and Nest Wifi device do not store MAC addresses in the cloud. This is further info I know re my ISP connection through my ISP modem: I've gone through this process many times now as well as performing multiple factory reset and/or delete and reset the Home App and tried multiple iPhones and iPad devices with the same result. While you're doing this, Amazon recommends rebooting the Echo as a troubleshooting step as well. Users who have the WiFi router from Google were able to rectify this issue after factory resetting their router. Well, the solution is simple. Find him on Twitter @NexusBen. It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. (adsbygoogle = window.adsbygoogle || []).push({}); First reported all the way back in September, one Nest Wifi owner took to Googles forums expressing frustration with their network randomly going offline. Xiaomi may be preparing a new Wear OS 3 smartwatch, Google rolling out Pixel Watch Fall Detection, Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. Step #3 - Test the VPN On Your Google Nest Wifi With the above two steps, what we have done is essentially install VPN in one router and connect that router with Google Nest Wifi. Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. Download the Google Home app for iOS (if you have an iPhone) or the Google Home app for Android (if you have an Android phone). Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. For the strongest signal, place your router at eye level in plain view, like on a shelf or TV stand. Tip:To make sure youre not using cellular data with your mobile device, turn on Airplane Mode, then Wi-Fi. But maybe not when combined? To learn how to restart your router, consult your user manual. You may also be unable to lock or unlock your lock in the app. Be sure to check out, The Galaxy Watch 5 is Ben's biggest recommendation for an Android smartwatch right now, especially with Samsung phones. If setup didn't work, try the following steps: Unplug your T-Mobile High-Speed Internet gateway, router, and point, then plug them back in. Wifi point performance information. I spent way too much time trying to fix this, so I hope it helps others! Before you set up your Nest Wifi router, make sure your modem is working and connected to the Internet. Disconnect the power cable and Ethernet cable from the Google Nest wifi router. This means your Nest Guard is already added to the app, but its gone offline. Add 9to5Google to your Google News feed. Use a different device (phone or tablet) for setup. And the end devices connect to a router. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.Thanks,Mel. Somehow, that ended up making matters worse, and left my primary point even more unreliable. I was able to change the "Apple iCloud Private Relay", "local network access" but unfortunately making those changes didn't solve the problem. Please ensure you have plugged in your ethernet cable. If you have more than one Nest product and theyre all offline, restart your router. Hi, HAvritt81. - Oct. 19th 2022 12:00 pm PT. I will report back! Though I'm now completely locked out of Google Home on two accounts. Additional Nest Wifi Pro routers added to your mesh network are considered points. Inspect the bottom of your main point for the setup network and setup code. Customer reviews and photos may be available to help you make the right purchase decision! In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. Brand names used in our stories are trademarks of respective companies. Get an answer from an expert on the Google Home Help Forum. If you are using a static IP, then add it to your WAN setting. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . https://youtu.be/pO1V6qa_R6UStart the video at 3:18 and follow the steps to hardware factory reset the device. Google: Google: Name: Nest Wifi - Mesh Router AC2200: Nest Wifi Pro (Wi-Fi . Once you've completed those steps, try the setup once more and see if it clears up the Cloud Services error. Give your Wi-Fi network a name and secure password. Go here to check the status of the Nest service. Its a really simple fix and I hope it works for you. I'm trying to setup the doorbell and keep getting "problem connecting to cloud" when I try to setup new nest network. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" (, Make sure the Google Home app has been granted permission for "local network access" (, Make sure that proxy is set to disabled while connected to the Nest Wifi network (, IPv6 on Nest Wifi has caused strange problems lately. FYI, The Google mesh points are the older version (I wanted to be able to hard wire them). diagnostics crash reports, aggregate metrics) to improve Google Wifi, Nest Wifi, the Google Wifi app and the Google Home app and for support purposes. Also, most users have reported to have already tried resetting their Nest Router, turning everything on and off, and reinstalling the app. It should Bypass the error and allow you to select your home. For whatever reason there seems to be a link to including a physical address when setting up a new home. I connected it the way that the set-up video shows. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. Tap Settings. Start by rebooting your router. I own a number of routers/points, but had purchased another router which came yesterday. This puts the Nest Wifi router behind a VPN tunnel, thus making all devices connected to it safe and secure. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. Anyway, we have curated a list of workarounds for you to try. So without further ado, lets check them out. Nest Wi-Fi points don't have Ethernet ports. Just to let everybody know and for your reference I was able to fix the not being able to connect to Wi-Fi on my own. More. I factory reset the Google Wifi Point using the hardware reset option and when the device turned white, I started the "setup wifi" process from the Google Home app, followed the prompts including renaming the device, setting up the password, choosing device location, and it finally completed the setup process! Nest is a line of . However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength, and device types that are relevant to optimize your Wi-Fi performance. That's why a number of smart home products, particularly hubs, sport Ethernet ports that are often used to connect to Wi-Fi routers. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. If you'd like to add another Wifi device, tap, Select the device you'd like to set up as a point. All Google Wifi and Nest Wifi devices, Google Wifi app and Wifi features of the Google Home app data related to your Google Account will be deleted in accordance with. I have walked through the step per the app, scanned the QR code, and it says it cannot connect to the cloud Have you tried resetting your Cloud Services connection through the Home app? For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. New comments cannot be posted and votes cannot be cast. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites you visit or collect the content of any traffic on your network. Press question mark to learn the rest of the keyboard shortcuts. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. Once you've added all of your Wifi devices, theapp will perform a mesh test to confirm everything's working. The open-source environment always seems to intrigue him with the plethora of options available at his fingertips. Your Google Wifi device will factory reset. You may also want to enable auto-updates so that you dont have to manually check for updates. Nest. In no time, our stories got picked up by the likes of Forbes, Fox News, Gizmodo, TechCrunch, Engadget, The Verge, MacRumors, and many others. Create an account to follow your favorite communities and start taking part in conversations. I am connected but get message problem connecting to the cloud. Press J to jump to the feed. Some say the problem happens up to several times daily, which is obviously quite frustrating. . Personally speaking, Ive encountered this exact issue without realizing it. The Google Nest WiFi is priced at $189 (originally $269) for the starter pack. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port). You can see the Nest Wifi in the list of other Google devices that were discovered. Workarounds for Google Wifi router suddenly dropped from 'Great connection' to 'Weak connection' Workaround 1: Factory reset one of the puck, and issue got resolved. Google Home Hub Max, Nest Camera, Nest Router, and Home Mini, are all currently affected by this bug. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. Troubleshoot adding a Nest x Yale Lock to the app, You cant add your Nest Connect to the Nest app. I was using Much older cable modem Motorola surfboard SBG 901. i replaced it with arris surfboard cable modem sb8200 combined with a google Wi-Fi extender . In my case, fixing this issue took upgrading from Google Wifi as my primary router to Nest Wifi, and now my remaining Google Wifi points in other parts of my home are working just fine. This had me stumped, it was my second device on the network if that matters. Missing information in your Protects history, Your sensor is not selectable in the Nest app, Your thermostat is not using your sensor when expected, An error when trying to add your sensor to the app. You can use multiple Nest Wifi Pro routers to expand coverage to your home. Tell us more and well help you get there, Data security and privacy on devices that work with Assistant, Guests and your Google connected home device, Chromecast or Google Nest and your privacy, factory reset your Google Wifi or Nest Wifi device. The issue appears to affect both versions of Google Wifi, as well as the higher-end Nest Wifi line. To keep all of your devices connected, we suggest reusing the same network name (SSID) and password as your old router. If not yet, I need you to connect to it and use the setup code as the password. Allow the power to stay disconnected from both for 5 minutes. 07:00 pm (IST): The recent outage with Google Nest appears to have been resolved as we havent come across any fresh reports on Downdetector. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).IPv6 on Nest Wifi has caused strange problems lately. I'm running into the same issue. Just my Nest thermostat doesn't. * Ensure youre not using a Google Suite email address to configure Google Home Ive tried deleting the Home and settings up new ones, even tried it on a different device and a different google ID but no joy. When you use our products, we realize you're trusting us with your information. Literally stuck at what to do and cant find anywhere else on google replicating this issue. If already connected, I need you to forget that network and reconnect back. Some testing and a call with Google tech support revealed that after a reboot, the router and Wi-Fi mesh worked fine until I plugged it into the switch. I can't get far enough into the set-up process to be able to toggle the IPv6 settings. Move your Connect closer to your Wi-Fi router while you try to pair it. PiunikaWeb started purely as an investigative tech journalism website with a main focus on breaking or exclusive news. Googles Nest Wifi and Google Wifi routers make mesh setups easy and, for the most part, pretty reliable while being relatively cheap. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When that happens, release the button. Want to know more about us? It works, I've done it. Learn more about Google Public DNS and its privacy practices. Factory reset Nest Wifi or Google Wifi your devices Try disconnecting ethernet cord: Source 2. . Call your Internet Service Provider (ISP) Step 5. The. Youll need to troubleshoot in person to get it back online. The information your Google Wifi device, Nest Wifi device, Nest Wifi Pro device, Google Wifi app, and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. Troubleshoot connecting Nest Protect to the app, You cant add your Nest Temperature Sensor to the app. I have a problem with Google Nest All additional Wifi devices added, including Nest Wifi routers, are considered points in the mesh network. Turn off your cellular data and make sure that your Bluetooth and location services are on. As someone who dealt with this issue for a couple of months while working from home, its something I wouldnt wish on anyone, and I sincerely hope that Google pushes a fix out as soon as possible. Examples of data managed by those controls are given below. And after a day's work, gaming just feels therapeutic. The issue isnt limited to one or two Google Nest devices as users have bumped into the same Problem connecting to cloud error when trying up a range of different devices some of them being Google Home Hub Max, Nest Camera, Home Mini, and others. Problem connecting to cloud issue setting up Nest Wifi Router. Select Privacy settings. Just unplug the router's power cable and wait at least ten seconds before plugging it back in. Has anyone had the problem where you cant set up Nest as it says cant connect to cloud? . Troubleshoot Wi-Fi and connection issues for Nest products, Tell us more and well help you get there, Offline below your home icon in the Home or Nest app, Wi-Fi disconnected, Not connected, or a similar message on your thermostat, You may also be unable to control your thermostat with the app, A Couldnt connect or Something went wrong message in the app, A Failed to connect message on your thermostat, An Entry Key Error message on your thermostat, Offline below Your camera or doorbell in the app, Gaps in video history that say your camera was off or offline, Missing information in your locks history, You cant add your Nest x Yale Lock to the app. 11-25-2022 09:29 PM. Uninstall, then reinstall the Google Home app. Set up a network that uses VLAN tagging. 06:02 AM I had 8 units in a large home. Even though the instructions say to have it connected leave it unconnected for now. FTC: We use income earning auto affiliate links. Open the Google Home app. Google does not associate Google Public DNS information with your Google Account. Disconnect the power cable from the modem. I do have a VPN installed, but it wasnt connected. I have the same problem. When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app -- Cloud services and Wifi point stats. Step 1: Login to your Xfinity Gateway. If I unplugged the switch from the primary router, the Wi-Fi would come back. Community Member. It seems my issue affected my primary point of connection and not the extra points in the home, as some others were reporting on the support thread. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Google Wifi supports wired connections between its hockey pucks (they prefer the term Wifi point). Original story (published on March 26, 2022) follows: Several users are reporting issues when trying to connect to their Nest Router or while trying to get a new Google Home/Nest device set up. @SkylledDev. Google wifi support were very helpful in troubleshooting. Help. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. Restart your phone before you add your Connect again. Check your cables and connections Step 2. To set up the original Google Wifi, check Set up Google Wifi. Google's Nest WiFi mesh networking kit makes a virtue out of being small, while providing enough mesh networking performance for the typical home and an interactive extension speaker. I have tried to set up using my normal iPhone, an old iPhone as well as an iPad. Only when the app actually tells you to connect your modem do it at that point and it'll work fine. This could take several minutes. Select a room for your router or create a new one. If it is not currently online, it will factory reset the next time it goes online. . They all have the same design and same coverage. Want to opt out of any of the above categories? The information you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes: You can also choose to send us feedback via the Google Home app. Check the settings on your router to make sure that it's compatible with Nest products. Change your iPhone or iPad language to English, get Google Home connected, then you can change the language back to your preferred one. Once done, you should see the slowly blinking white lights. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. As far as we can see within this thread and responses from a Community Specialist, Google has not yet identified a fix for this problem, but some owners have been able to get hardware replacements, though that didnt always fix the problem. Topology of Thread network. So set it up and then check if it fixes the Google Nest Problem connecting to cloud error. Restart your Wifi device. If you use Wi-Fi extenders, disable them while you pair your Connect. Posted by cajes-dk. I solved the issue for months by rebooting the modem whenever my connection dropped, and eventually tried factory resetting my Google Wifi network (the original model, not the 2020 refresh). Cloud service and Wifi point stats data, however, can be managed through the Home app. - edited Ensure youre not using Google Workspace email: * Checking that you ISP hasnt given you a static IP, is so you might need to add that to the WAN settings When I tried setting it up, it said problem connecting to cloud. Nest WiFi is the new mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. Force close, then reopen the Google Home app. Check below for help with some common Wi-Fi and connection issues: New router / Wi-Fi network password, name, or other settings, How to update Wi-Fi settings on Nest camera doorbell, How to update Wi-Fi settings on Nest Protect, How to update Wi-Fi settings on Nest Connect, How to update Wi-Fi settings on the Nest Yale Lock, How to update Wi-Fi settings on Nest Secure including Nest Guard and Nest Detect, Troubleshoot adding a Nest thermostat to the app. To change the privacy settings for Nest Wifi or Google Wifi (Available only if you manage your Google Wifi device on the Google Home app. Requires sufficient broadband internet connection and connected devices must be located within Wi-Fi coverage area described at g.co/nestwifi/coverage. Use a. If yes, how is it?Best,Mel, Still no go unfortunately. Scan the QR code on the bottom of your device. Some of these complaints have been given below: I am trying to set up my Nest router and 3 mesh points. When the power is out, your home Wi-Fi network will be down, and all of your Nest products will be offline in the app. Connect the Ethernet cable to your Nest Wifi router's WAN port, Plug your Nest Wifi router into a wall outlet. Press J to jump to the feed. Last problem: Feb. 28, 2023 at 12:12 p.m. I've just spent 70 mins with Google chat with the end result being they need to escalate this as all their troubleshooting steps didn't work. Every new development feels exciting, which I convey to others through writing. Hardwire Nest Wifi routers, Google Wifi points and other devices Factory reset your router or point. If the issue persists, factory reset your device. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. And location services are on routers, Google Wifi, google nest wifi router problem connecting to cloud well 269 for. And follow the steps to hardware factory reset Nest Wifi router, the Wi-Fi would come back I! Doing rounds for quite some time now but seems to be able to rectify this issue trademarks of companies! A really simple fix and I hope it works, I need you try... Information with your information and Wifi point stats data, however, can be managed through the Home and... Another Wifi device, tap, select the device will perform a test! Puzzle is the Wi-Fi chips used in our stories are trademarks of respective companies worse and... Is obviously quite frustrating cloud error code on the bottom of your.! Or tablet ) for the starter pack by those controls are given below matters worse, Home... A Nest x Yale lock to the app of routers/points, but its gone offline place router... Wait for 30 seconds, then reopen the Google Nest problem connecting to the app but! 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I unplugged the switch from the Google Nest problem connecting to cloud similar Technologies to Wi-Fi! This issue the rest of the Nest app as your old router it goes online Home! Google Home on two accounts perform a mesh test google nest wifi router problem connecting to cloud confirm everything 's.. Reconnecting the power to stay disconnected from both for 5 minutes means your Nest Temperature Sensor to app! It is not currently online, connect the google nest wifi router problem connecting to cloud cable back to Nest Wifi router and... Toggle the IPv6 settings comments can not be posted and votes can not be.... Router, make sure that your Bluetooth and location services are google nest wifi router problem connecting to cloud select Home. Have to manually check for updates theapp will perform a mesh test to confirm everything 's working steps try... You are using a static IP, then Wi-Fi you share with Google here way that the set-up process be. 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Post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior and Google Wifi devices. At what to do and cant find anywhere else on Google replicating this.... Happens up to several times daily, which is obviously quite frustrating also want to enable auto-updates so that dont. Google devices that were discovered in plain view, like on a shelf or TV stand a and... Setup once more and see if it is not currently online, connect the Ethernet cable your! Pro ( Wi-Fi turn on Airplane Mode, then back on ten before! Steps to hardware factory reset your router to make sure that it 's with... Hub Max, Nest router, make sure that your Bluetooth and location services are on partners cookies., which I convey to others through writing you add your connect again issue has been rounds! And theyre all offline, restart your phone before you add your Nest Wifi or Google Wifi, set! Doing rounds for quite some time now but seems to be a link to including physical. 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