There is no cleaning staff. I woke up with a rainstorm in my living room after a pipe burst upstairs. Interactions with customer service as wells as the techs on site have always been easy and helpful. Useful. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. We're Not Your Average Joe! 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. I called other companies and all said they overpaid by around $2500 for what was completed. Then tried to put them on a monthly plan at over $20.00 per month. Need to schedule a repair? These are just a few examples: Dave at Parker and Sons came to my rescue. Interactions with customer service as wells as the techs on site have always been easy and helpful. I called Parker and sons and they dont show that I owe any money. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. I have seen too much unprofessionalism from this company to be denied as a one time slip up. This place is a rip off i had a technician come out to check my ac. We appreciate this feedback. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Read what our customers -- people just like you -- have to say about our products and services. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. A Note From Our President Regarding COVID-19. Parker and Sons has reached out to the customer via phone and email. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Very pleasant. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Parker and Sons consumer reviews, complaints, customer service. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. Have an after-hours emergency? Parker & Sons installed soft water for us in our home. Well guide you through the process. Total of $818 plus tax. There is no cleaning staff. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Must have the ability to self-start and take responsibility for work. It cost $4000 for one guy to do a one day job. HIPAA Guidelines To Remember While Responding To Patient Reviews. 12/16/2022. As a result, we have contacted the customer both via phone and email and are honoring their request in full. We are very happy. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. - owner buys cheap equipment, Good pay Why was replacing the coil not recommended? Great service. There was installation all over my clothes. The email sent to *************************** is attached. I would not recommend this company to my friends. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. The work was done carefully and everything was communicated to me along the way. 53 total complaints in the last 3 years. The electrician recommended replacing two problematic ceiling fans. I agreed and yesterday was that day and NO ONE showed up. Juan, we agree. News flash 'right to work' means you can fire anyone without giving reason. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Yes, Parker & Sons offers free project estimates. $673.54 is what I am owed and I want them to refund me for no services rendered . Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Do you clean the ductwork? The managers don't communicate well at all. I have never had anyone call back to try and resolve this issue and I think they're very unprofessional and will give you lip service which toy amazement checks out. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. They take advantage of senior citizens since they know we are not able to access the furnace in the attic they make up stories and lie to you to steal your money. At Parker & Sons, we arecommitted to offering our customers the best customer service experience possible. So many - HR department works so closely with everyone else that nothing is confidential. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Hi Stan. Verify your email to use filters. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Outrageous. It was a mistake to go with Parker & Sons. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. They had my new water. 12/17/2022 system failed again, no heat in 30 degree temps overnight. My mistake for not insisting it be put in writing.Over a month later I'd still been under the impression my rebate would be processed soon, so I checked in with both ********** and Parker and Sons. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Dont know his name, but u have Gem with him, working for ur company. 9 Parker & Sons reviews. Why bother even to schedule in advance? -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Anyhow, we were desperate. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. I have been with Parker and Sons for some time now and would highly recommend working here. I discourage anyone from using Parker and his greedy Sons. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. It was in the afternoon; the house is freezing cold and being heated with the oven. The sales people and technical staff were efficient and professional. 2023 Trustpilot, Inc. All rights reserved. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Luckily, my next call was to Parker & Sons. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Repair, maintenance, and installation in Phoenix. My husband call him three times the other day .No return call. This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. - could be paid more Thank you Diana and Charles for recommending us. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. These are just a few examples: Dave at Parker and Sons came to my rescue. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. Had these guys come out to fix a broken duct. Just want to let us know how our team did on your recent service call? Contacted Company B (Parker and Sons) to check my units and let me know how much to get them running good again. 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Absolutely phenomenal. Simply use this form, and we'll get back with you! i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Marion, we love it when our techs hit a grand slam! They are not authored by Glassdoor. The install takes, at most, 3 hours. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. I contacted Parker and Sons and technician came out on 08/11/22. BBB is here to help. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Dominate search results. Customer service contacts and company information. I think a lot of people stick around because we make such good money. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. I only want my money back from this awful company. As a matter of policy, BBB does not endorse any product, service or business. Neither have returned my calls.It will be in upper 30s tonight. I have a warranty so I'm forced to keep dealing with them. It was a good starting point to gain experience in sales and face to face marketing. Their error of omission cost me $950. They fixed both in 15 minutes for under $100! -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. I may have not been presented other billing options. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. He made my day. Find out how we combat fake reviews. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . Parker and Sons takes care of both the plumbing and A/C maintenance. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Will never use this company again! When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Filing a complaint with justice court for poor business practice is my only option. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. But they CAN'T keep newcomers because all they get a taste of is, Get started with your Free Employer Profile. They did heating. Wish I could leave more then five stars.We had a plumbing emergency. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. I went on line and found the parts and saw the prices and realized they ripped me off. Im still waiting! The company is NOT stingy with their money for this department. We know he'll love your shout-out as much as we do. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Hi Lois. I am now on the second DAY of being the "next" customer in a 2 to 6pm time frame. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Audrey, your safety and satisfaction is of the utmost importance. Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. I would like the entire unit replaced due to damages caused by parker and sons employees. $10000 for replacement unit. I told my boss and she told upper management but they got mad at us. The manager said he would make it right. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. We're not your Average Joe! Get more reviews from your customers with Birdeye. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. I had to buy a new one! They broke a light and had to come back and fix it. heating & air conditioning/hvac, air duct cleaning, Costco recommend this company, so I thought it would be reliable co. Every time they come out to fix something and other things break. Parker and Sons consumer reviews, complaints, customer service. Write a review Sign in. Thank you we will be calling you for other jobs in the future. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. At Parker and Sons, integrity and keeping promises are an integral part of our culture. We'll guide you through the process. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. The gentleman who did my service was knowledgeable and gave me all the options. I guess they use the Inflation as the excuse to bump the costs by $$$$. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. Pretty awful. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Parker and Sons is a life savor. Never trust this company they are a bunch of thieves. System failed on 12/15/2022, called P&S for service, at 8am, and they provided a tech at 9:30 pm. Yelp confirmed a business or employee license. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Months, later, no rebates. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Founded 1974 With Angi since September 2004. Since we opened for business in 2019, we read more. There are still labor laws to abide by! 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Both via phone and email and are honoring their request in full Responding to Patient reviews his name, was. The lennox Parker and his greedy Sons integral part of our culture Star. I called other companies and all said they overpaid by around $ 2500 for was... The lennox Parker and Sons takes care of both the plumbing and a/c maintenance me back yesterday... Time frame Employer Profile be found online with all their reviews and accurate business.!