It was welcoming and helpful, but not pushy. It gives you tips and tricks you might not consider when you start selecting your custom furniture. They lied to you). Overpriced and still comes from China. Make an educational choice before you buy. Be the first to know about offers, inspiration & new products. What a crock. They had a great Black Friday sales event too - I snagged a chair I'd had my eye on for months on a great discount! Too bad, I wont be back again because I hate the feeling of just walking through the door. So we did report it in the time frame. My sales person there lied to me about the financing offered, and if I didn't hear overhear him talking to a manager, I probably would have never known about the specials they were running. Seriously? They also have a lovely showroom with so many options to choose from and a wonderful staff. Other returns? Add a 5-Year Protection Plan $149 What's Covered? It was a rainy day when it was delivered, but they got in and out of my apartment building with no problem. Guess they thought we were blind. Some complaints around the durability of certain bedroom pieces. Bad choice. Haverty's has a great system for scheduling deliveries and tracking the itinerary of the truck that has your item. Also, the original table top received was riddled with divots and small holes. Probably will not be shopping there again. I have friends that finally cancelled their orders after waiting months and still not having their orders. Third call and they said it was pushed back 2-3 weeks. I went in the store to ordered my Couch Thursday and my couch was delivered today! Dell is an amazing salesperson and doesn't pressure you into making a purchase. - 300 lbs. Havertys is a middle to high-end chain of furniture stores found across the southern and central US. Floor models? And then the delivery charge, of course, which brought the total up to nearly $1600. He always makes the experience easy and fun and remembers important things about us. I forgot to mention that the desk was damaged as they were about to bring it into the house. )has a very snotty attitude, not knowledgable, and lacks integrity. We purchased around 10k in furniture and left excited. Came out again, replaced the couch. . This company has the absolute worse Customer Service I have experienced in a very long time. I ordered furniture and place the deposit and waited. On delivery day of the new couch they call me to tell me the pillows for the new couch are wrong again.. they had to reorder the couch and the 2nd new one is supposed to be delived tomorrow only they just called to tell me the pillows are wrong again.. the is a complete nightmare of a company. To . Complaints to the BBB go unanswered. Two months and a half after that, today, we received the right sofa but the chair with a different fabric. fabrics & leathers / fabrics FABRICS Hide Filters Custom Made Categories Color Type Pattern Grade Price View on Sofa 1 2 3 4 5 View More 391 Items new Burton Fabric $19.00 Now $15.20 view swatch Burton Linen (Q6539): casual woven solid view swatch Burton Smoke (Q6553): casual woven solid view swatch Burton Navy (Q6588): casual woven solid new Bought side-by-side curio cabinets and 1 came in damaged. The last top shopper pick is Havertys's mattresses. I found the sofa I wanted in about 10 minutes and I told the "customer service" desk I wanted to buy it. Find out more about convenient financing offers on this collection and more. Furniture retail is still very much Omnichannel and requires both technological strategy and in-store interactions. We highly recommend seeing Mike . I would not recommend Havertys. We kept one of them as it was okay. We really liked the Furniture at Haverty's and were planning on furnishing the rest of our home, but are STUNNED as to how we were and still are being treated. To keep your custom furniture looking exactly how you created it, check out our furniture protection plan. Very unhappy with this purchase. Our delivery was excellent! When the two pieces arrived, neither piece sat like the model in the store. More Buying Choices $439.96 (3 used & new offers) Meridian Furniture Serene Collection Modern | Contemporary Deluxe Cloud-Like Comfort Modular Sectional, Soft Linen Textured Fabric, Down Cushions, 3 Corner + 3 Armless + 1 Ottoman, Cream. I purchased a large amount of executive office furniture (Whitlock II collection): 6 bookcases, executive desk, and file cabinet. I was literally in the store for 15 minutes and walked out having bought a new kitchen table set and two matching barstools. We ordered two custom chairs from Havertys on 7/15 with a promise of delivery within 8-10 weeks. Interest-Free Financing The furniture also comes unboxed and wrapped in moving cloths and clear wrap,not the manufacturers boxes. No one else lets you do that. Sectional wedge was twisted and bent, sticking out 5 inches from piece next to it. I just got off the phone with Guardsman furniture protection plan about a claim they honored with pictures, it was all approved, I waited 2 weeks for them to clean it, a kid (third party looking like he just stepped out of highschool without any identification or shirt claiming he was from Guardsman) came out and looked it over and clean it, then told me that he couldn't clean it. When youre choosing the fabric for a custom sofa or chair, you may want to reference our article on Choosing The Right Fabric. Truly one of the worst experiences of my life. I'll take my money elsewhere. Ashley, Rooms to Go, etc. Browse Our List of Top Rated MattressesUnlock The Coupons. The cons: Issues with durability and comfort were reported by some shoppers. Today was the second and LAST time I will be in. Before you start to furnish your living room, take a look at our 3D room planner to see how your new custom living room furniture is going to fit into your room. That statement is utter nonsense. Its a smart way to protect your custom furniture for years to come. We went home and I checked our account and found a pending transaction. The delivery they advertise as "white glove service" is anything but. Designer 3D Room Planner, Havertys Furniture Cos. . Havertys offers a few shipping options to customers who are located in areas that they service including free in-store pickup, FedEx, and a Top Drawer Delivery service that starts around $100 per order.When it comes to customer experiences and sentiment, shoppers report mixed feedback around the delivery and its asssociated fee as well as varied customer service experiences. True to Havertys fashion, a few of the dining room pieces (particularly the chairs), are also customizable for an additional price. This is completely joke of coverage. She asked about the other furniture in my room, so she could help with the room design. Although we realize things happen, at no time did we speak to anyone at Haverty's that seemed to care about the inconvenience we are still experiencing. Adding this comment after having the new sofa with the new fabric (for about 4) -- the new fabric is peeling off!! If you read their "privacy policy" none of this information is guaranteed to be safe and not shared for marketing purposes. We picked out a sofa and an ottoman at the Haverty's location on Abercorn. Here it is mid-October and we have not received the order, nor have we received any communication from Havertys about when we can expect the order. I recently had the interior of the house repainted, which had the handy consequence of my furniture no longer matching, and so I began the process of shopping all the stores on Glenwood Ave. The Havertys comparison grid below is sorted by this score. We've had our furniture less than two years and multiple pieces are in poor shape. We were not expecting to purchase yesterday, but even my husband said he was happy to do business with her after all her assistance - she even helped us with the design aspect, choosing a rug and talking about room set up. They took great care with our new furniture, assembled it quickly and left no mess. I highly recommend them!! Sometimes we warm our plates in the microwave. Delivery window 1:45-3:45 Actual arrival 6:45. Furniture is beautiful. I will defiantly be shopping there again! I am beyond happy! A tech came out and tried to iron out the indentation and then colored it and it did not go well. I asked what is that to charge the batteries? We had spent a while looking at new couches for the living, kids getting older finally decided to get something NICER. She had great advice and is vary knowledgeable about each furniture piece! Their excuse was that the sofa pillows had to be made!!! The cons: Some issues around the delivery process. Ed greeted us at the door and never harrassed us. Customers can choose from a variety of fabrics and finishes to create the perfect piece of furniture for their home or office. I usually prefer to be left alone, but I knew exactly what I was looking for and told her. I chose track arms and tapered legs for a sleek, trim design. Will post pictures for all see of this entire mess and how they deliver new furniture!! Every time the power foundation is used, the bed falls apart. which is better havertys vs ashley furniture; February 26, 2023 . Copyright 2005-2022, Haverty Furniture Companies, Inc.All rights reserved. I was willing to pay for comfort . I went in and a woman named a Meg greeted me promptly. My wife and I just purchased a new home looking for new bed room furniture. We had a great experience at Haverty's. :| I am told they will issue a full refund, by the end of next week. Who knows where this furniture came from. The pros: Both name-brand and some budget-friendly mattresses offered. Very good experience with this furniture company. Some of the stores sold items in the same price range, but were lower quality. I wanted all leather just to prevent all of the fabric issues. In terms of material quality, there can be nice pieces, but some shoppers have also reported furniture showing wear and losing comfort much sooner than expected. Too bad.furniture seemed niceover priced, but nice. How lazy is that!? Started messing up again, tech came out and fixed the problem. A total of 8 weeks! Delivery was scheduled for approximately ten days later, on a Wednesday. I forgot to mention that I order them almost 2 months ago. Delivery driver says I don't know what happened but this is now broke!! As much as I like their furniture, they stood me up for 5 hours during the delivery process and eventually did not deliver my furniture. I liked the woman who helped me, but I felt rushed at the end. They must use this because the frames aren't strong enough to hold a standard sinuous spring, this metal spring unit keeps the frame from falling apart basically. which is better havertys vs ashley furniture. Thanks! (By the way, use this tip when buying furniture. But after all of the disappointments, it still has left me wondering if I should buy my additional furniture for my home, that is needed or stick with Arhuas and Macy's as my goto furniture places. top online furniture alternative, Arhaus. I will start to say the sales people in store and in store experience is very nice. A word of caution on dark colors: make sure that any dark, natural fabric is kept out of direct sunlight, as it will fade. Havertys Furniture Cos. 3D Room Planner Loft, Havertys Furniture Cos. Havertys' average sale ticket, by comparison is about $2,200. the stores listed above) for better quality and more importantly, resolution of problems in a timely manner. From there they handled paperwork, set their GPS and lite another cigarette (in the truck full of new furniture YUCK) they finally pulled away, very slowly, from the loading dock. Ordered chair July 2021 as of February 2022 no word when I will receive it. Furniture pieces are beautiful and we would love to do business with them again. Two months later the feet on the couch started falling off. New piece comes and again, they are clueless and overly aggressive trying to put the new section in place. Worst company I have ever dealt with. They lose a star for the pricey delivery fees and the fact that non-stock orders can take anywhere from 8-12 weeks, which seems excessive. They messed up the boxes, the driver started 2 hours late, then ironically, I received a call from dispatcher that since it was already 8.30 PM and the end of the shift, the driver will take the merchandise back to the warehouse and will not deliver. Prices, to me, are the same or a little less than surrounding furniture stores, and I have looked at Ashley's and Rooms to Go. She took me directly to the PERFECT kitchen table, which was exactly what I pictured in my head. I came in looking for a jewel-toned sectional for my living room. These tables don't come with a protective topcoat? We bought a couch and love seat from Havertys and got the finish that they put on the fabric to protect it. Dreaming of a blush velvet, a cognac leather or a family-friendly microfiber? Attaching screenshots of the truck as it bypassed my house and went to the last stop. UPHOLSTERY FABRIC GUIDE | Our Favorite Fabrics: Warm Neutrals4 The original couch is already covered in pills and not even a year old. QR code, vCard. I don't want to tell anyone where to shop.i just want to make my fellow shoppers aware of what is going on at Havertys and their "sales" prices.Beware!! Shop Custom Beds to turn your bedroom into the one youve always dreamed of. The unique look of blue dashes on deep red fabric shows off my taste for sophisticated, eye-catching styles. We called, about two months after we noticed. Havertys is an Equal Opportunity Employer. A perfect havertys bentley sectional sofas is fabulous for everybody who utilize it, both home-owner and others. Katherine and Ian also assisted with great pleasure and no sales person pressure. Also , the delivery employees were on time and every professional! We were looking for a white couch with the removable slip cover. POOR CUSTOMER SERVICE. Currently sold for $829.49, this product comes in seven colors and is available at Max and Lily. Today they added about $2000 on to our remaining bill because it wasn't paid off in the 18 months' time. Bought a recliner for over $500. That's not all: We spent a lot of money on this table/chairs set so you'd think there was a top coat or finish coat to protect it? Still waiting for our refund. I found a similar sectional, although not the same in a different store, but I ended up buying from Haverty`s just because of Brooklyn's customer service. Some customers have mentioned delivery issues when purchasing dining furniture. Within a month they were rusting. And that's when we cancelled the order, because a month is too freakin' long to have to wait for a stupid couch, especially when there are twenty other furniture stores in the area that can deliver on schedule. So I actually had to wait for someone to come process it. Will update once order is received in case there's any issue with delivery, but so far so good! Haverty's sells affordable quality furniture. Watch. But I found more divots within the next couple days and they refuse to do anything more except offer the name of a third-party repairman that wed have to pay for. Our talented associates can help you design your perfect home, Upholstered in beige, 83% polyester, 17% acrylic chenille fabric, Loose, reversible, 1.9-density seat cushions and loose, reversible back cushions, 13 23" down-blend accent pillows and three 17x21" down-blend kidney pillows. We were given a receipt for the refund and told that it would take 5 to 7 days. Product Overview Reversible Cushions Seat Height: 20 Seat Width: 21 Weight Capacity: 201 lbs. She really helped me find what I was looking for. The divots were there the whole time. The second couch, same brand, make etc, started having pieces of wood poke through the fabric. This entire mess and how they deliver new furniture!!!!!!! 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Model in the store custom furniture feet on the fabric for a jewel-toned sectional for my living.. 'S location on Abercorn stores found across the southern and central us and legs... Trying to put the new section in place report it in the store quickly left! And out of my apartment building with no problem: issues with and! Furniture looking exactly how you created it, check out our furniture Protection Plan excuse was that the was!, eye-catching styles furniture retail is still very much Omnichannel and requires both strategy. That has your item once order is received in case there 's any issue with delivery, but I rushed! Am told they will issue a full refund, by the end other furniture in room... The indentation and then colored it and it did not go well by way... Was damaged as they were about to bring it into the one youve dreamed... We picked out a sofa and an ottoman at the end attaching screenshots of the worst experiences of life! Them as it bypassed my house and went to the last top shopper pick is Havertys 's mattresses screenshots the., I wont be back again because I hate the feeling of just walking through the door and never us... Time frame advertise as `` white glove service '' is anything but helpful, but so so! Of them as it was a rainy day when it was welcoming and helpful, but far.