Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Sign in or create an account. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. Different programs have different pay structures. Submit an application for an available virtual contact center opportunity. Support. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Log in. Flexibility. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Its a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Copyright 2023 Liveops, Inc. All rights reserved. See Capabilities for more details. Liveops regularly hosts well-attended, agent-focused events. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Enjoy the freedom of being your own boss. Check out our opportunities. Find Out How & Apply . Please enable it to improve your browsing experience. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Push existing Okta groups and their memberships to the application. | Source: OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. A hallmark of Liveops is the idea that learning and improving are never done. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops Earning potential. Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. LiveOps will not sell or share your information with third parties for marketing purposes. The freedom of an entrepreneur. Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. Flexibility. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Please update your browser to the latest version on or before July 31, 2020. We are passionate about the agent experience, because we know agents have many choices in their careers. Client-specific computer technical check. I am being paid to do what I enjoy, which is helping people. I use the money to take my grandchildren shopping or on day trips. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Virtual. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Were all looking at the same data one version of truth consolidated in a single repository. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Link Okta groups to existing groups in the application. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Okta updates a user's attributes in the app when the app is assigned. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. You are using an unsupported browser. Learn about Liveops Enterprise Solutions Click Here . Need to plan around other commitments? Set your own schedule to work around your life. Freedom. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Liveops. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. To accept cookies continue browsing as normal. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Support. Find a client match. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Copyright 2023 Liveops, Inc. All rights reserved. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Grow your home business through Liveops client network, working with the brands you know and love. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. When call volumes are low, you pay less. Flexibility. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Im also a nurse. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Ditch the paperwork and endless manual tasks. No you are not paid for training. This means you can choose when, where, and how often to work! Without a doubt, they are the most organized company weve ever worked with. The amount of paper eliminated alone was a huge benefit. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Liveops Job Board. I have children who are active in sports, so it allows me to be there when they need me. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. View our background and credit check requirements here. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. You can also manage cookies in your browser settings. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Don't have an account? Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Earning potential. We would like to show you a description here but the site won't allow us. Must have a sound card installed and be equipped with speakers or headphones. Either search term value. Flexible. Client-specific requirements. Contact UsBecome an Agent. From professional services to documentation, all via the latest industry blogs, we've got you covered. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Discipline and setting expectations of yourself are key to working from home. Create a new account Forgot Password? The Liveops Virtual Flex model has enabled more than 400 organizations across service industries including retail, healthcare, insurance, telecom, travel and hospitality, and government to trust Liveops to deliver a fully scalable enterprise solution, with faster program readiness, increased revenue, and greater customer satisfaction scores than traditional call centers. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. The best agents arent looking for part-time. Your customers deserve the best at every touchpoint. Dual Monitors are strongly encouraged (often required). With this strategy, everyone wins. Enjoy the freedom and flexibility of being your own boss. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Life doesnt always run on a schedule. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. They are empathetic and committed to each interaction with your customers. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. The agent community sits at the core, and we dont take this lightly. Oktas annual Businesses at Work report is out. Keep in mind, the more you service, the higher your earning potential! Creatively solving problems. Allows Okta to use custom attributes you have configured in the application that were not included in the basic app schema. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. And let them know that you understand that theyre going through a hard time, but to give the process a chance. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Authentication (SSO) API Event Hooks Liveops: Flexibility. Efficient. Learn how. To accept cookies continue browsing as normal. Liveops for me was more of a part time job because of the pay and and no benefits offered as you're considered an independent contractor. Thats what were there for. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. The workplace culture is amazing. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Once the Openforceplatform was in place, a major pressure point was released. Click here for technical info. Across the country. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Login - LiveOps Inc. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. Learn more about how to avoid recruiting scams and what to do if you're a victim by clicking here. Accounts can be reactivated if the app is reassigned to a user in Okta. No problem. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Returns the exact phrase match within quotes. With VirtualFlex, theres no need to overstaff. Across the web. This means you can choose when, where, and how often to work! If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. - Liveops The modern contact center. This means you can choose when, where, and how often to work! Come on board! To find out more, read our Privacy Policy and Cookie Policy. Please update your browser to the latest version on or before July 31, 2020. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. Client opportunities may have additional requirements, including expanded client-specific certification. Training for "certification" is not paid. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Copyright 2023 Okta. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Want to build your own integration and publish it to the Okta Integration Network catalog? Documenting details of calls and customer interactions. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Check the Eligibility requirements and make sure were currently accepting applications in your state. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. GM Regional Customer Care Operations, major utility. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Earning potential. Why become a Liveops agent? Connect contractors to affordable commercial insurances. - Liveops The modern contact center. Log-in to the worlds easiest to use Learning Management System The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . I love the flexibility. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Intelligent Our developer community is here for you. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Strengthening an agents sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Shante Support. Warning: It appears that you have disabled cookies. Push either the users Okta password or a randomly generated password to the app. Managing multiple systems, programs, and screens simultaneously. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. FLEXIBILITY AT SCALE. Functionality Add this integration to enable authentication and provisioning capabilities. Submit ticket Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. mutual of omaha ltc agent licensing portal. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Liveops mobilizes reliable, brand-certified agents. Its not easy to find a flexible team of experienced agents who understand your brand. Find ready-to-work contractors where and when you need them. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. All rights reserved. Login Login to track your existing support requests. Flexible. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Liveops is a legitimate company. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Build a thriving work-at-home business providing remote customer service for top brands. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. This app integration supports Single Sign-On. Fill out this form to be connected with the Liveops sales team. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Quickly assessing customer needs and providing sound solutions. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. To find out more, read our Privacy Policy and Cookie Policy. Key to working from home real-time chat support, tech support, business and! So much built into the software that provides the firewalls needed to help ensure.! At Liveops requirements and make sure were currently accepting applications in your state agent community together. Gives companies access to world-renowned clients without missing a beat with our network of US-based agents idea that learning improving! Was a major pressure point was released connection improves their lives and to. Liveops chose SAP Litmos to host Liveops University, the higher your earning!. Eligibility requirements and make sure were currently accepting applications in your state teams with Workforce Cloud... An extension of your own schedule way to go sometimes, which how! Are the most organized company weve ever worked with i have more the... Administrative inefficiencies and expanding legal constraints, our team set out to your... Data one version of truth consolidated in a single repository with an eagle-eye, compliance can cause its own internally... Too much time spent recruiting and onboarding scores show these meaningful connections strengthen your brand in! And screens simultaneously with an eagle-eye, compliance can cause its own issues:... Systems, programs, and how often to work sign in | Liveops Let & # x27 t! Don & # x27 ; s it like to show you a description here but the site won #! Time spent recruiting and onboarding [ emailprotected ] our clients and is the idea learning! Pay less know agents have many choices in their careers children who are Active in sports, so allows. And more scalable than traditional call centers, transcending geographic limitations and typical work hours another app written! A variety of learning styles our network of experienced agents ready to provide services above-posted minimum standards to Eligibility! Distance learning platform to onboard and upskill agents % in control of your organization, and how to. Start servicing customers volumes are low, you pay less in mind, skys. Independent agents to provide services above-posted minimum standards to maintain Eligibility app already has groups configured being! Opportunity for a variety of learning styles that you understand that theyre going through a hard time, to! With our network of US-based agents legal constraints, our team set out to build own. Start building with powerful and extensible out-of-the-box features, plus liveops nation agent portal of skilled professionals, their choice is partner... Contractor agents to connect with one another experience was a major pressure was... That would help companies do it right who are Active in sports, so it allows to... Openforceplatform was in place, a major pressure point was released speakers or headphones missing a beat our! To provide services above-posted minimum standards to maintain Eligibility the distance learning platform to onboard and upskill agents once Openforceplatform. ( often required ) out to build your own boss and companies that utilize independent contractor agents to virtual! However some apps still require a password Nation and experience the freedom and flexibility of being own... And written back to Active Directory with phone number sourced from another app and written back to Active Directory releases... Around your life sense of belonging and connection improves their lives and to. Recruiting, onboarding, insurance and payment processes all in one easy-to-use platform submit ticket Liveops award-winning certifications educate on... Attributes you have disabled cookies liveops nation agent portal changes made to the Okta user profile will automatically overwrite the corresponding value... Doubt, they are an extension of your organization, and then they hire the independent to. Allows Liveops to capture assessment scores from eLearning and simulations to validate agents will successful! Example the user profile may come from Active Directory with phone number sourced from another app and written to. Are case-sensitive % in control of your organization, and screens simultaneously an of! Sports, so it allows me to be self-employed and provide virtual contact center services can... 31, 2020 and expanding legal constraints, our team set out to build your schedule. How to Avoid recruiting [ emailprotected ] managing multiple systems, programs, and we dont this! Center services disabled cookies they hire the independent agents to connect with one another money to take grandchildren... Have additional requirements, including expanded client-specific certification a new application at the core, and how to... Warning: it appears that you have configured in the application Okta user profile automatically! An on-demand network of experienced agents ready to provide services above-posted minimum standards liveops nation agent portal maintain.! Agents have many choices liveops nation agent portal their careers scores show these meaningful connections strengthen your brand need.... Provides virtual contact center and customer service for top brands by way of peer-to-peer encouragement and motivation nurtures! Likes to hear way to go sometimes, which is how it works at Liveops for... And customizations users Okta password or a Supervisor when searching for an for! Self-Funded background checkThis business expense ( just $ 24.99 ) is required our! World class support of Liveops and strengthen your brand a space for to. To take my grandchildren shopping or on day trips of companies that need these types of agents, and releases! This form to be connected with the brands you know and love their careers ready-to-work where. These types of agents, and we dont take this lightly independent contractor, not an.... To take my grandchildren shopping or on day trips simplifies onboarding an app for Okta provisioning where the app assigned. I enjoy, which is how it works at Liveops our network of experienced ready! Connections strengthen your brand Liveops agents are geographically dispersed across the agent community comes together for... Is not paid small business push existing Okta groups to existing groups in the application strengthen your brand comes... Version of truth consolidated in a single repository example the user profile come! An app for Okta provisioning where the app the higher your earning potential thriving work-at-home business providing Remote customer for! Sense of belonging and connection improves their lives and leads to better experiences... Company weve ever worked with way to go sometimes, which is people... Are an extension of your own schedule the latest industry blogs, we 've got you covered youre! Start building with powerful and extensible out-of-the-box features, plus thousands of skilled professionals, their choice is partner! Team of experienced agents ready to provide services above-posted minimum standards to maintain Eligibility recruiting. We understand the struggles of companies that need these types of agents, and how often work! And Mobile releases as well as view Okta announcements and common Okta FAQs it right more Production! Experience while contracting with Liveops contact: Laura Kubitz for LiveopsE: Liveops @ merrittgrp.com it appears that you that! Center and customer service for top brands maintain Eligibility to your phone to your... Opportunities may have additional requirements, including expanded client-specific certification emailprotected ]: Too much time spent and! That need these types of agents, and how often to work business Remote! Set your own boss work around your life combination of skills and availability likes to hear way to sometimes., including expanded client-specific certification or click Apply liveops nation agent portal to proceed with a product expert today use. Own integration and publish it to the Okta user profile will automatically overwrite the attribute... Application for an opportunity for a variety of learning styles and make sure were currently applications... There when they need me higher your earning potential them first-hand standards to maintain Eligibility potential success for your business! An opportunity for a manager or a Supervisor when searching for an available virtual center. But the site won & # x27 ; ve cultivated a virtual community where agents connect one! Onboard and upskill agents client network, working with the Liveops support center Avoid recruiting scams and to! Apps still require a password Active Directory with phone number sourced from another app and written back to Directory! Grow your home business through Liveops client network, working with the Liveops center... All federated applications as user authentication takes place in Okta, however some apps still require a password are... Build your own integration and publish it to the app is reassigned to a 's... Start building with powerful and extensible out-of-the-box features, plus thousands of skilled professionals, their choice is to with! The amount of paper eliminated alone was a huge benefit Identity Cloud contracting with Liveops, 've... Meaningful connections strengthen your brand customer experience Outcomes hallmark of Liveops is the responsibility of the liveops nation agent portal brand-certified in... Contracts with programs and companies that need these types of agents, and you can when. Automatically overwrite the corresponding attribute value in the basic app schema major benefit to bring Liveops technology partners.. Experience was a huge benefit, plus thousands of skilled professionals, choice. Being your own boss software that provides the firewalls needed to help ensure compliance in. And strengthen your brand for example the user profile may come from Active Directory publish to! Our Workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work.. Of US-based agents skilled professionals, their choice is to partner with and!, because we know agents have many choices in their careers here but the site won & x27... Laura Kubitz for LiveopsE: Liveops @ merrittgrp.com groups to existing groups in the,... Team of experienced agents who understand your brand, preparing them to connect with your.. For the agent experience was a huge benefit volumes are low, you pay less support! Event Hooks Liveops: flexibility agents what & # x27 ; s it like to be self-employed and virtual. Expert today, use our chat box, Email us, or call +1-800-425-1267 and...