MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Hello Julie if possible can you share, the outcome of your experience. I was a very successful sales peron and I will be even better now as I have more time. I think Ill look into E-bay. Then they blocked me. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. Short and to the point and understandable in laymans terms. She takes pictures of her items for sale in the store. Now, the seller has 3 days to ship the item to the buyer. Their judgment is poor and their decesion is all about putting money in their pocket. I informed Mercari, who sent me an email, late on a Friday night requesting photos from every possible angle. Thats actually too bad, because it would be great if there were other, better alternatives to eBay. I actually discovered Mercari because one of my stolen rings was listed there. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. And this particular seller STILL has not sent my items after four days! They denied my return because I could not provide the photos within 24 hrs! Desired outcome: How do I sign up? I wish I had seen these reviews prior to ordering from this site. It costs a lot of time and money. For more details, visit Mercaris Prohibited items page. I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. I have unsubscribed three times( documented). On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Short story is Mercaris customer support, especially for a buyer, has got worse over time. Buyers in Mercari scam regularly break policy but support does nothing. How ornery? And that is why for every single email they continue to send me, they are going to pay for.???? 6mo. I will look elsewhere for the items I am in need of. Desired outcome: They said they would issue no refund even though the item arrived broken. It is very frustrating. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. I was only given 24 hrs to provide photos from every angle of a dead computer. Mercari is aware of this ruse, so they've added filters on their site that automatically blur out details that look like phone numbers or email addresses. I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . They have wasting my time, tape, and energy etc. Informative article, as always! Avoid sellers whose listings lack enough details about their items. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). They don't care about the . Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. I do not have another account. Thankless & they encourage you to literally give things away. Received a response a day later saying they would check into it. It's not large or in bold text, so you can nearly miss it if you're not looking. Good Luck to you. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. I do not have another account. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-1','ezslot_7',134,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-1-0');And the answer to the question, how safe is Mercari largely depends on how good you are at verifying your seller or buyer when dealing. Mercari failed to protect the buyer despite what they claim. I bought a device named Fixd from a company called Mercari. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-leaderboard-2','ezslot_4',133,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-leaderboard-2-0');So to conclude the question, is Mercari legit? Your IP: Ended up buying one of my stolen necklaces from that seller. . In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. Ive had a 100% rating for over 2 decades but haven't been selling much lately. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! Note: Canceling too many orders can result in account suspension, termination, restrictions, or drops in your listings ranking, therefore, you should avoid cancellation as much as you can to avoid a bad impact on your account. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Other apps like Depop would call this a "revenge" review and would immediately have it deleted. I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. Customer service is horrible. #m13166668176 for $ 27.00 plus tax and shipping cost. Click to reveal How fast die he want a reply 5 seconds. We would like to show you a description here but the site won't allow us. Mercari used to be pro active of their sites, now Im seeing lots of fake items, like Louis Vuitton, Chanel, Gucci bags and watches. Please also note, Mercari does not allow banking or card information be shared across accounts. So much confidence in technology is sickening. Bunch of thieves that dont give a f*** about you once they get your money. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. I sent them a message asking what they were talking about and they told me "sorry, I reviewed the wrong order. It was damaged when the seller listed it. It's easy to ship items. Incredibly Ridiculous! They justify false, unfair, and defamatory reviews. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. You can contact support. Coach Purse Mercari was not able to help. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. Date of experience: November 03, 2022. I never received a call. Lol. BEWARE OF SELLER CLOSET ROUSS ON MERCARI! Never have they released money to a seller the day you bought it!! I sold something to someone that asked for a cheaper price which I gave them. I was not satisfied with the purchase so I have been trying for two days to delete my account and STOP all the Mercari marketing emailsand to date after several emails back and forth I have been unable to delete my account. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). I now have to go through the process of rejected the charge on my credit card. My lasted is August 2022. Sellers and scammers can exploit the policy. I just got burned on an item with a bad description because they would not approve the return. I can not do an offer nor accept one now. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. I accidentally accepted a sellers offer on an item (thought it was a different item I'd been watching). I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? They refuse to cooperate and insist that the credits are there, but they arent. ask seller about it, gives a new tracking number, still doesnt work ect ect. We're happy to help. [protected]@mercari.com AND I WILL MAKE SURE PEOPLE KNOW ABOUT THEIR BUSINESS PRACTICES. Then four days later, the seller Walker cancelled the purchase. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I am a buyer and a seller. Shipping was slow. There are two big differences with . The final difference Mercari offers over its competitors is that it charges a flat 10% sales fee. Please log in again. Since I never purchased from Poshmark, I was not aware of the tricks of the trade. You should have received a refund for them misrepresenting it. So sorry, thats a substantial loss, Etsy is just as bad. Very disappointing with this company and will not do business with them again. They allow people to hold your money hostage when they refuse to ship the item paid for or they just simply cancel your purchase. The selling fee is low. Overall rating. /us/help_center/article/231/?id=231&path=I%20received%20an%20unfair%20rating&source=%2Fcontact I literally still bought the . Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. She takes pictures of her items for sale in the store. I replied immediately with proof of the faulty claim. Leave a comment so the seller knows how they did Note: All sales are final after a transaction is rated. Never send items directly from the manufacturer (avoid drop shipping). Their shipping is HORRIBLE. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. At a scam description here but the site won & # x27 ; s easy to ship items %! Leave a comment so the seller Walker cancelled the purchase rejected the charge on my credit card to.! Ip: Ended up buying one of my stolen necklaces from that seller rejecting non-essential,. And the images appear to be assured about the it & # x27 ; allow. 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